Customer Service Representative (Casual)

LCBO (Liquor Control Board of Ontario); Hearst; On-site; CAD 24,000 - 34,000; Full time

Benefits offered by this job

Unionized workplace

Job summary

LCBO Hearst is hiring a Customer Service Representative to provide friendly, knowledgeable service to customers seeking wine, beer and spirits. You will operate computerized cash registers, assist with receiving inventory, stock replenishment, and maintain Customer Ready Standards on the floor while interacting with colleagues.

The role involves occasional heavy lifting up to 40lbs/18kg and adherence to union dues and policies.

Qualifications

• You must be eligible to work in Canada and at least 18 years old.
• You agree to undergo a criminal background check prior to employment.

Responsibilities

• Engage customers and deliver best-in-class service at the register or on the floor.
• Operate computerized cash registers and process transactions.
• Assist with receiving inventory, stocking shelves, and maintaining Customer Ready Standards.
• Lift up to 40 lbs/18 kg as part of stocking and handling duties.
• Assist wholesale and trade representatives as needed.

Skills

Customer engagement

Product knowledge

Interpersonal skills

Customer service

Job description

Location Address:

806 George Street, Hearst

Number of Openings:

1

Salary / Pay:

$20.82/hour

Job Posting Description:

Do you make an impact on the people you meet? Do you have a charismatic personality, and love engaging with people, both customers and colleagues? If this sounds familiar, then we’d love to have you on our team! A team where your outgoing personality, communication skills, and excellent customer service will make a positive impression that a customer takes with them, along with their purchases of wine, beer, and spirits. Below you will find more information about the opportunity: As a Customer Service Representative, your role will include: Customer engagement, sharing product knowledge and providing a best in class customer experience, whether operating our computerized cash registers or on the store floor Great interpersonal skills, with the ability to interact and create positive experiences with customers, co-workers, wholesale and trade representatives Assisting with receiving of inventory, unloading trucks, handling product, stock replenishment and maintaining Customer Ready Standards Job rotational duties occasionally include repetitive lifting of cases in varying weights and sizes, (weighing up to 40lbs/18kgs) standing continuously, and processing customer transactions all while leaving a phenomenal lasting impression But let’s talk about YOU: You enjoy working with the public and you recognize exceptional customer service when you see it, and know how to deliver it yourself, everyday with every customer You must be eligible to work in Canada, and be a minimum of 18 years of age You agree to submit to a Criminal Background Check, at your own expense, prior to commencing work with the LCBO. (If you have a satisfactory criminal record check issued within the past six (6) months of your first day of employment, this will suffice)

What you need to know...

Hours available to casual employees will depend on the operational requirements for each store and are scheduled in accordance with the Collective Agreement based on an employee’s seniority and availability. Customer Service Representatives are usually assigned to work during our peak periods (evening and weekend shifts), or whenever extra help is required. You must be available for work during peak business periods (i.e. Christmas, tourist periods, etc.). Hours are not guaranteed, but are scheduled in advance by the store manager. However, on occasion, you may be called in to work on short notice. You will wear a light grey shirt, black pants and black shoes for the duration of your shift. This job is part of a union, requiring payment of union dues which is currently 1.575% of your gross earnings.

Union / Non-Union:

Union

Job Posting End Date:

October 12, 2026

The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility of Ontarians with Disabilities Act. If contacted for an interview or employment opportunity, please advise if you require an accommodation. We appreciate your interest and advise that only those selected for an interview will be contacted.

The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. The LCBO (Liquor Control Board of Ontario) is an Ontario government enterprise and one of the world’s largest buyers and retailers of beverage alcohol. Through more than 650 retail stores, catalogues, special order services and more than 389 LCBO Convenience Outlets (LCOs) , which provide cost effective, convenient and socially responsible access for rural consumers, the LCBO offers nearly 24,000 products annually to consumers and licensed establishments from more than 80 countries. For job searches in a specific location, please use the search field on the careers site.