Customer Service Representative (Casual)

LCBO; Emo Township; On-site; CAD 24,000 - 34,000; Full time

Job summary

LCBO is seeking a Customer Service Representative in Emo, Ontario. You will engage customers, share product knowledge, and operate the register to ensure a top-tier shopping experience. You will also help receive inventory, restock shelves, and maintain customer-ready standards on the floor.

The role requires eligibility to work in Canada, being at least 18, and the ability to lift up to 40 lbs and stand for long periods. Union environment with variable hours.

Qualifications

• Previous customer service experience preferred.
• Must be eligible to work in Canada and be at least 18 years old.
• Ability to lift up to 40 lbs and stand for extended periods.

Responsibilities

• Engage with customers, share product knowledge, and operate cash registers to provide best-in-class service.
• Assist with receiving inventory, unloading trucks, restocking, and maintaining shelves.
• Conduct rotations and process transactions while maintaining a customer-ready standard.

Skills

Customer service

Communication

Cashier experience

Stock replenishment

Tools

POS system

Job description

Location Address: Hwy. 11, Emo

Salary / Pay: $20.82/hour

Job Posting Description

Do you make an impact on the people you meet? Do you have a charismatic personality, and love engaging with people, both customers and colleagues? If this sounds familiar, then we’d love to have you on our team! A team where your outgoing personality, communication skills, and excellent customer service will make a positive impression that a customer takes with them, along with their purchases of wine, beer, and spirits.

As a Customer Service Representative, your role will include:

• Customer engagement, sharing product knowledge and providing a best in class customer experience, whether operating our computerized cash registers or on the store floor Great interpersonal skills, with the ability to interact and create positive experiences with customers, co-workers, wholesale and trade representatives
• Assisting with receiving of inventory, unloading trucks, handling product, stock replenishment and maintaining Customer Ready Standards
• Job rotational duties occasionally include repetitive lifting of cases in varying weights and sizes, (weighing up to 40lbs/18kgs) standing continuously, and processing customer transactions all while leaving a phenomenal lasting impression

What you need to know...

Hours available to casual employees will depend on the operational requirements for each store and are scheduled in accordance with the Collective Agreement based on an employee’s seniority and availability. Customer Service Representatives are usually assigned to work during our peak periods (evening and weekend shifts), or whenever extra help is required. You must be available for work during peak business periods (i.e. Christmas, tourist periods, etc.). Hours are not guaranteed, but are scheduled in advance by the store manager. However, on occasion, you may be called in to work on short notice. You will wear a light grey shirt, black pants and black shoes for the duration of your shift. This job is part of a union, requiring payment of union dues which is currently 1.575% of your gross earnings.

In addition, you...

• You enjoy working with the public and you recognize exceptional customer service when you see it, and know how to deliver it yourself, everyday with every customer
• You must be eligible to work in Canada, and be a minimum of 18 years of age
• You agree to submit to a Criminal Background Check, at your own expense, prior to commencing work with the LCBO (If you have a satisfactory criminal record check issued within the past six (6) months of your first day of employment, this will suffice)

Union / Non-Union

Union

Other Information

We foster a culture of inclusion and belonging, so everyone feels valued, respected, and heard. The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility of Ontarians with Disabilities Act. If contacted for an interview or employment opportunity, please advise if you require an accommodation. We appreciate your interest and advise that only those selected for an interview will be contacted. Join an organization where you can be challenged while achieving your true potential. A place where you can make a positive impact supporting Ontario business and communities. Discover a safe, healthy, diverse, inclusive, and accountable workplace where your wellbeing is our top priority. At the LCBO, your contributions are respected and valued. Be part of our journey as we invest in people and technology to transform an organization. We foster a culture of inclusion and belonging, so everyone feels valued, respected and heard. The LCBO (Liquor Control Board of Ontario) is an Ontario government enterprise and one of the world’s largest buyers and retailers of beverage alcohol. Through more than 650 retail stores, catalogues, special order services and more than 389 LCBO Convenience Outlets (LCOs), which provide cost effective, convenient and socially responsible access for rural consumers, the LCBO offers nearly 24,000 products annually to consumers and licensed establishments from more than 80 countries.

Job Posting End Date

November 12, 2026