Customer Service Representative (Bilingual: French/English) Remote

Minacs; Canada; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading customer service solutions provider in Canada is seeking individuals for a bilingual customer support role. The ideal candidate will provide inbound support, assist with technical issues, and document customer interactions. Candidates should have at least one year of experience and be fluent in both French and English. This position offers a salary range between $17.50 - $22.19 per hour, flexible work-from-home arrangements, and comprehensive benefits.

Benefits

Comprehensive medical, dental, and vision insurance

Opportunities for career advancement

Flexible work-from-home environment

Access to daily pay enrollment

Qualifications

• At least 1 year of customer service experience.
• Skills in handling customer interactions effectively.

Responsibilities

• Provide inbound customer support in both French and English.
• Assist customers in resolving basic technical issues.
• Document and track customer interactions in databases.
• Maintain knowledge of client products including smartphones, tablets, and computers.
• Deliver exceptional customer experiences with a positive attitude.

Skills

Fluent in both French and English

Strong computer navigation skills

Ability to work in a quiet, distraction-free home environment

Education

High school diploma or GED

Job description

Overview

Employer Industry: Customer Service Solutions

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

What to Expect (Job Responsibilities)

• Provide inbound customer support in both French and English
• Assist customers in resolving basic technical issues
• Document and track customer interactions in databases
• Maintain knowledge of client products including smartphones, tablets, and computers
• Deliver exceptional customer experiences with a positive attitude

Compensation and Benefits

Salary range of $17.50 - $22.19 per hour, plus performance-based incentives

Comprehensive benefits including medical, dental, and vision insurance

Opportunities for career advancement, with 80% of management promoted from within

Flexible work-from-home environment

Access to daily pay enrollment for early pay options

Inclusive company culture with networking opportunities for various employee groups

What is Required (Qualifications)

• Fluent in both French and English
• At least 1 year of customer service experience
• High school diploma or GED
• Strong computer navigation skills and knowledge
• Ability to work in a quiet, distraction-free home environment

How to Stand Out (Preferred Qualifications)

• Familiarity with iOS and/or MacOS or similar technologies
• Experience in a fast-paced, multi-tasking environment
• Eagerness to learn new technologies

#CustomerService #BilingualJobs #RemoteWork #CareerGrowth #InclusiveCulture