Customer Service Representative - Bilingual

Global Excel Management Inc.; Sherbrooke; On-site; CAD 26,000 - 37,000; Full time

Benefits offered by this job

Vacation time (3 weeks)

Comprehensive benefits package

On-site Bistro & wellness program

On-site gym and wellness initiatives

Education assistance and advancement

Job summary

Global Excel Management Inc. is seeking a Bilingual Customer Service Representative to assist travelers with medical and non-medical emergencies. You will help patients and families, open initial claims, and coordinate care with providers.

The role requires bilingual English/French abilities, strong customer service focus, and proficiency with Microsoft Office. A supportive, growth-oriented environment with benefits and vacation is offered in Sherbrooke, QC.

Qualifications

• College diploma or equivalent.
• Experience in customer service, telecommunications and/or claims assistance.
• Bilingual both verbally and in writing (English and French). Additional languages are an asset.
• Customer service oriented.
• Strong communication skills and highly professional.
• Good computer skills (Microsoft Office, internet).

Responsibilities

• Act as resource person for patient, family members and medical facilities regarding policy benefits and coverage information.
• Open the initial claim and refer the person to the most suitable healthcare providers.
• Pre-approve medical tests and provide pertinent information to the customer on the products and services administered by the insurance company, and coordinate follow-up actions.
• Record the interactions and transactions in the claims system and ensure a superior level of customer service.

Skills

College diploma

Customer service

Bilingual English/French

Communication

Team work

Professionalism

Microsoft Office

Education

College diploma or equivalent

Job description

Job Description

Bilingual Customer Service Representative - Assistance Services $22.56/h

Are you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you!

As a Bilingual Customer Service Representative, you’ll be providing assistance to people from all around the world during travel-related medical and non-medical emergencies, and making a difference in their lives.

What does your typical day look like?

• Act as a resource person for the patient, family members and medical facilities regarding policy benefits and coverage information;
• Open the initial claim and refer the person to the most suitable healthcare providers;
• Pre-approve medical tests and provide pertinent information to the customer on the products and services administered by the insurance company, and coordinate follow-up actions;
• Record the interactions and transactions in the claims system and ensure a superior level of customer service.

What skills and experience are we looking for?

• College diploma or equivalent
• Experience in customer service, telecommunications and/or claims assistance
• Bilingual both verbally and in writing (English and French) another language will be considered an asset (the use of English is necessary to answer a large number of calls in English)
• Customer service oriented
• Ability to work with people in a fast-paced, team environment
• Good communication skills and highly professional
• Good computer skills (Microsoft Office, internet etc.)

We offer you

What does Global Excel offer you?

• Three weeks of vacation;
• An extensive benefit package that includes health (100%), dental, life and travel insurance, as well as a retirement savings plan;
• A flexible and supportive work environment offering several benefits such ason-call doctors, an on-site Bistro, and much more;

• A company wellness program that includes an on-site gym, opportunities to participate in fitness classes, discounts at local businesses as well as “lunch-and-learns” on various topics linked to health and wellness;
• Many opportunities for advancement, development and financial assistance to employees who wish to continue their education.

To get a taste of the Global Excel life and for more information on our company, visit our Facebook page and website: