Customer Service Representative - Bike

Fox Factory; Burnaby; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading products manufacturer in Burnaby is seeking a Customer Service Representative. This role involves guiding customers through the FOX experience, assisting with orders, product inquiries, and troubleshooting. The ideal candidate should have strong customer service skills and be comfortable communicating via phone, email, and chat. Join a fun environment with competitive wages and great benefits.

Benefits

Employee discounts

Competitive wages

Fun team environment

Qualifications

• Experience in customer service, preferably in the retail industry.
• Familiarity with order management and product inquiries.
• Ability to communicate effectively over phone, email, and chat.

Responsibilities

• Guide customers and dealers through the FOX experience.
• Provide professional assistance with orders and product inquiries.
• Troubleshoot products and manage basic order information.

Skills

Customer service skills

Communication skills

Troubleshooting abilities

Job description

Overview

FOX Factory designs, engineers, manufactures and markets performance-defining products and systems for customers worldwide. Our premium brand, performance-defining products and systems are used primarily on bicycles, side-by-side vehicles, on-road vehicles with and without off-road capabilities, off-road vehicles and trucks, all-terrain vehicles, snowmobiles, specialty vehicles and applications, motorcycles, and commercial trucks. Some of our products are specifically designed for and marketed to a variety of leading cycling and powered vehicle original equipment manufacturers ("OEMs"), while others are distributed to consumers through a global dealer and distribution network. Fox Factory Holding Corp. is the holding company of FOX Factory, Inc. and is publicly traded (FOXF) on Nasdaq.

Why you should join us

Not only do we provide competitive wages, you will also have access to great benefits and employee discounts. But more importantly, it’s a fun environment where we truly enjoy working as a team and bringing great products to our customers!

If this sounds like something you would love to do, and a place you want to be a part of, get in touch with us by submitting your application. We look forward to hearing from you!

Position Summary

As a Customer Service Representative in the bike industry, your role will guide customers and dealers through the FOX experience. Provides professional assistance over the phone, email, chat with orders, product inquiries, provides lead times, troubleshoots products, and provides basic order management information.