Customer Service Representative - Aviva AutoCare Centre

Aviva; Toronto; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading collision repair facility in Ontario is seeking a Customer Service Representative to ensure exceptional customer experiences. The role involves managing customer interactions, facilitating vehicle repairs, and upholding company values. Ideal candidates should have a customer-focused background and experience in the collision repair industry. Competitive salary and benefits are offered, along with career development opportunities.

Benefits

Competitive salary

Medical and dental benefits

Annual bonus eligibility

Retirement savings options

Career development opportunities

Uniforms provided

Qualifications

• Valid driver's license required.
• Experience in the collision repair industry is significant.
• Knowledge of collision repair and insurance principles considered an asset.

Responsibilities

• Collect and provide customer repair updates consistently.
• Handle customer vehicles safely and courteously.
• Resolve customer queries with a customer-first approach.

Skills

Customer-focused background

Strong communication skills

Organizational skills

Time management

Multi-tasking ability

Problem-solving

Detail-oriented

Education

Post-secondary education

Tools

Body Shop Connect

Job description

Overview

Individually we are people, but together we are Solus Canada. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. Backed by one of Canada’s leading insurance brands, the Aviva AutoCare Centre, powered by Solus is an innovative new collision repair facility that is transforming the customer experience. We’re not just fixing vehicles – we're removing barriers and helping our customers get back to what matters most, faster and easier than ever before.

Why Join Us?

• Be part of a visionary team challenging traditional ways of working
• Work in a brand new facility equipped with state-of-the-art tools and technology
• Enjoy a healthier, more comfortable work environment with modern amenities
• Help shape the autobody shop of the future

We are looking for a Customer Service Representative to be the face of our collision repair facility in Mississauga to our customers and demonstrate our values and work to our principles, and those of Aviva. You will be a supportive and active team member in carrying out all duties in the areas of customer service, parts, planning transportation and driving. The Customer Service Representative will ensure vehicles are collected, repaired and returned to customers within expected time standards.

Your role will be pivotal in ensuring that our customers' needs are at the heart of our operations. By achieving high levels of customer satisfaction and mastering the principles of customer experience management—including customer insight & brand integrity—you will help shape how our business operates.

Does this sound like an exciting challenge? Come be a part of this milestone as we embark on this ground-breaking journey together!

What You’ll Do:

• Take initiative and prioritize duties as agreed with site leaders to drive high levels of customer satisfaction at all times

• Provide customer repair updates using the agreed method with the customer, i.e. Face to face, email, phone, text, etc.

• Collect excess payments in a timely and accurate manner

• Resolve customer queries with professionalism and a customer-first approach

• Commit to an environment of continuous improvement

• Responsible for safe and courteous handling of customer vehicles, including picking up a customer's car from a designated location, driving it to the fulfilment centre, and returning it to the customer’s agreed location.

• Make decisions that positively impact the site and the customer, and escalate issues where appropriate

• Promote Aviva AutoCare Centre values and goals

What You’ll Bring:

• Post-secondary education

• Valid driver’s license

• Experience in working within the collision repair industry

• Knowledge of collision repair industry and insurance principles are considered an asset

• Solid knowledge of automotive/equipment preventative maintenance, refurbishment and repair practices and procedures

• Demonstrates adaptability and openness to change with a proactive mindset in embracing new work practices and technologies

• Proficiency using body shop management systems; knowledge of Body Shop Connect preferred

• Strong customer-focused background combined with excellent organizational, time management, and interpersonal skills

• Proven ability to multi-task effectively in a fast-paced environment

• Exceptional communication and conflict resolution skills

• Outstanding customer service abilities

• Ability to be detail oriented showing exceptional quality control

• Proven ability to take direction and perform well under pressure

What You’ll Get:

• Competitive annual base salary that reflects your skills, experience, job-related knowledge and relevant qualifications

• Medical and dental benefits

• Eligibility for annual bonus – actual amount depends on your performance and Aviva AutoCare Centre

• Various retirement savings options including participation in optional group RRSP

• Competitive vacation package

• We offer exceptional career development opportunities

• We’ll support your professional development education

• Uniforms will be provided based on your role

• Clean and safe work environment, including on site showers and break room

Please note that we may use AI tools to help us through the recruitment process. This is a new position which has been posted externally.

Aviva Canada/Aviva AutoCare Centre has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva AutoCare Centre.

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