Customer Service Representative - Automotive (On-Site)

Concentrix; Hamilton; On-site; CAD 30,000 - 60,000; Full time

Job summary

A global customer service provider in Hamilton is seeking a Customer Service Representative - Automotive to assist customers through multiple channels. The role involves troubleshooting technical issues and delivering exceptional service to enhance customer loyalty. Ideal candidates should have a secondary education, 1-3 years of experience in customer service, and be able to communicate effectively in English. This full-time position offers competitive pay and various employee benefits including health insurance and mentorship programs.

Benefits

Medical, dental, and vision insurance

Paid time off and holidays

DailyPay enrollment option

Health and wellness programs

Mentorship programs

Qualifications

• 18 years or older with secondary education.
• 1-3 years of customer service work experience in a Contact Centre environment preferred.
• Able to speak, write and understand English.

Responsibilities

• Assist automotive customers with inquiries and concerns.
• Troubleshoot technical issues related to client products.
• Provide inbound customer support for technical issues and billing.

Skills

Customer service excellence

Technical troubleshooting

Communication skills

Education

Secondary education

Job description

Job Title

Customer Service Representative - Automotive (On-Site)

Job Description

As a Customer Service Advisor, you will interface with customers and dealers through voice, chat, email interactions to provide an exceptional customer service experience. You’ll act as the frontline touchpoint for our elite clientele, handling inquiries, complaints, and providing technical support on automotive issues. As an industry leader and luxury brand, we pride ourselves in delivering outstanding products and services. Our Automotive Customer Service Representatives are brand advocates and deliver a best-in-class experience that supports and strengthens brand loyalty. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then an Automotive Customer Service Advisor position at Concentrix is just the right place for you!

As an Automotive Customer Service Advisor, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.

What You Will Do in This Role

• Passionately assist automotive customers, respond to their questions and inquiries, and resolve any concerns regarding the client's products and/or services.
• Effectively troubleshoot technical issues of hardware, software, networking, or other client products, make follow-up outbound calls to customers or other parties, and follow appropriate escalation paths as needed.
• Provide inbound customer support for customers to resolve technical issues, billing concerns and vehicle connectivity needs

Your Qualifications

• 18 years or older with secondary education
• Talent, passion, and patience to deliver excellence in customer service
• 1-3 years of customer service work experience (in a Contact Centre environment preferred)
• You will be expected to utilize multiple systems on a PC throughout your day to day and must pass technical assessments to show those skills.
• Able to speak, write and understand English which will be confirmed by an assessment
• Be able to pass a typing test with at least 30WPM

What’s in it for you

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game‑changers, our infrastructure, and our capabilities to ensure long‑term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

• The base salary for this position is $19.35/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)
• DailyPay enrollment option to access pay "early," when you want it
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• A modern, state‑of‑the‑art office setting with advanced technologies and a great team
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Game‑Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
• A range of other perks and benefits

Reimagine the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game‑changers around the globe call Concentrix their “employer of choice.”

Location

CAN Hamilton

Language Requirements

English (Required)

Time Type

Full time

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Concentrix is an Equal Opportunity Employer and complies with the fair employment practice laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by coworkers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy or other protective status.