Customer Service Representative - Auto Body

Mobile Auto Solutions, LLC; Central Saanich; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading collision repair company in Central Saanich is seeking a Customer Service Representative who will provide an exceptional customer experience. Responsibilities include assisting customers with their repair needs, scheduling appointments, and managing insurance assignments. Candidates should have a high school diploma and at least one year of customer service experience, ideally in the automotive industry. This position offers competitive pay ranging from $20 to $24 per hour along with comprehensive benefits.

Benefits

Competitive Pay

Medical, Prescription Drug, Dental & Vision

RRSP with company match

Annual Paid Vacation Time Off

Career Growth Opportunities

Ongoing Training

Qualifications

• 1 year Customer Service experience, ideally in Automotive Industry.
• Strong knowledge of Google platform and Microsoft Office.
• Valid driver’s license required.

Responsibilities

• Provide exceptional customer service in person, over the phone, and via email.
• Schedule appointments for vehicle repairs using management system.
• Prepare repair orders with proper documentation.

Skills

Effective communication

Multitasking

Customer service

Attention to detail

Proficiency in Google and Microsoft Office

Education

High School Diploma

Job description

Company: Boyd Autobody

At Boyd Auto Body & Glass, we have been providing quality workmanship on every collision repair for over 30 years. As part of The Boyd Group, we have numerous locations throughout Western and Central Canada. We provide the knowledge and equipment you need to excel on our team. We also invest in our employees, offering training sessions and assisting with certifications. If you're looking for a new opportunity, we provide career growth, an excellent benefits plan, RRSP matching, and competitive compensation.

Benefits That Drive Your Success

• Competitive Pay

• Medical, Prescription Drug, Dental & Vision, effective after 1 month of employment

• RRSP with company match

• Annual Paid Vacation Time Off

• Career Growth Opportunities

• Ongoing Training

• A Professional Atmosphere, Great Working Conditions with Dynamic Leadership

Job Description:

The Customer Service Representative is responsible for providing an exceptional customer experience, in person, over the phone and emails. They manage working relationships with customers and insurance partners while providing administrative support for the repair facility team.

Key Job Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Provide friendly customer service over the phone, in person and over email
• Schedule appointments for vehicle repair using our repair management system
• Ensure timely processing of insurance assignments
• Prepare repair order with proper documentation
• Record all communication with customers or insurance partners during the repair process using ASE
• Manage car rental information
• Actively apply new knowledge from continuous learning, ensuring a high level of work quality that contributes to operational excellence and a positive NPS.

Minimum Education and/or Experience Required for the Job

• High School Diploma
• Minimum: 1 year Customer Service experience, ideally in Automotive Industry

Required Knowledge, Skills, & Abilities

• Communicate effectively, both verbally and in writing
• Ability to multitask and function well in a fast-paced environment
• Enthusiastic and friendly demeanor
• Strong knowledge of Google platform and Microsoft Office
• Strong attention to detail with a high degree of accuracy

Other Requirements

• Valid driver’s license required

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the job.

Compensation Details

Compensation:

$20 - $24 per hour

Compensation is commensurate with skill, education and experience.

Your Success is Our Priority

We believe in investing in our people. From day one, you'll join a professional atmosphere with great working conditions and dynamic leadership. You'll also have access to comprehensive benefits that support your well‑being and financial goals, with medical, prescription drug, dental, and vision benefits effective after one month of employment. We're dedicated to providing ongoing training and clear paths for career advancement, ensuring you have the tools and opportunities to excel in the exciting and evolving collision repair industry.

Boyd Auto Body & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age and genetic information, creed, marital status, or any other consideration prohibited by law or by contract.

AI Disclosure Statement

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, and select applicants for employment. All hiring decisions are made by real people who review each application individually.