Customer Service Representative At Midas

Midas SCARBOROUGH-NEW MARKET-MARKHAM; Newmarket; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading automotive service provider in Ontario is seeking a Customer Service Representative to assist customers with their automotive inquiries and manage service appointments. The ideal candidate will have strong communication skills, a positive attitude, and the ability to multitask in a fast-paced environment. Join a company known for high-quality service and a supportive workplace culture.

Benefits

Bonus based on performance

Dental insurance

Free uniforms

Health insurance

Paid time off

Vision insurance

Qualifications

• Strong communication and interpersonal skills.
• Previous experience in customer service or retail preferred.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Greet customers warmly and assist them with inquiries.
• Schedule appointments and manage the service calendar.
• Handle customer complaints and resolve issues in a professional manner.

Skills

Strong communication

Interpersonal skills

Multitasking

Positive attitude

Education

High school diploma or equivalent

Tools

Computer skills

Point-of-sale systems

Job description

Benefits:

• Bonus based on performance
• Dental insurance
• Free uniforms
• Health insurance
• Paid time off
• Vision insurance

About the Role:

Join Midas as a Customer Service Representative and be the friendly face that helps our customers navigate their automotive needs! At Midas SCARBOROUGH-NEW MARKET-MARKHAM, we pride ourselves on providing exceptional service and creating a welcoming atmosphere for both our customers and team members.

Responsibilities:

• Greet customers warmly and assist them with their automotive service inquiries.
• Schedule appointments and manage the service calendar efficiently.
• Provide accurate information about services, pricing, and promotions.
• Handle customer complaints and resolve issues in a timely and professional manner.
• Process transactions and maintain accurate records of customer interactions.
• Collaborate with technicians to ensure customer needs are met promptly.
• Maintain a clean and organized front office and waiting area.
• Stay updated on industry trends and Midas services to better assist customers.

Requirements:

• High school diploma or equivalent; additional education in customer service is a plus.
• Previous experience in customer service or retail preferred.
• Training will be provided to the right Candidate.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Proficient in using computers and point-of-sale systems.
• Positive attitude and a passion for helping customers.
• Availability to work flexible hours, including weekends.
• Knowledge of automotive services is an asset but not required.

About Us:

Midas has been a trusted name in the automotive service industry for over 60 years, dedicated to delivering high-quality service and customer satisfaction. Our customers love us for our honesty, expertise, and commitment to excellence, while our employees appreciate the supportive work environment and opportunities for growth.