Customer Service Representative, Administrative Support (12-months contract)

The Independent Order of Foresters; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading financial services organization in Toronto is seeking a Customer Service Representative Administrative Support for a 12-month contract. The role is responsible for providing excellent customer service, sending emails/notifications, and assisting with administrative duties. Ideal candidates should have 3-5 years of experience in customer service, strong attention to detail, and the ability to work under pressure. This position offers full-time employment with hybrid work options.

Qualifications

• 3-5 years of customer service experience preferred.
• Administrative experience is an asset.
• Strong attention to detail and accuracy.

Responsibilities

• Send emails and mail Lapse Notices as part of the Lapse Automation Process.
• Assist with filing duties and indexing documents.
• Update system and notes.

Skills

Customer Service

Data Entry

Typing

Computer Skills

Basic Math

Education

Post-secondary education

Job description

Career Opportunity

Role Title

Customer Service Representative Administrative Support (12-months contract)

Purpose of role

The Customer Service Representative Administrative Support is accountable for providing excellent customer service and administrative support to our Client Support agents.

Key Responsibilities

• Send emails and mail Lapse Notices as part of the Lapse Automation Process
• Send email confirmations to Brokers and / or MGAs
• Assist with filing duties and indexing documents
• Mail letters and cheques
• Update system and notes
• Assist with some transactions in CRM
• Other duties as required

Key Qualifications

• Education (minimum required) : Post-secondary education
• Experience (minimum required) : 3-5 years of customer service experience with a passion for service excellence is an asset
• Administrative experience preferred
• Strong attention to detail and accuracy
• Excellent communication skills
• Ability to work independently and as part of a team
• Ability to meet tight timelines under pressure while delivering quality service

#LI-Hybrid

Please note that this posting is intended to fill an existing vacancy; however there may be instances where more than one vacancy is available for the same role.

Equal Opportunity Employment and Inclusion at Foresters Financial we are committed to sustaining an equal opportunity environment for all job applicants. We embrace Inclusion Diversity and Equity (IDE) as a core strategic objective for building strong innovative teams in which all our employees can show up wholly and authentically as themselves.

Foresters Financial strives to provide an accessible candidate experience for prospective employees with different abilities. If you anticipate needing any type of accommodations during the recruitment process please email in advance of your appointment.

Thank you for choosing Foresters. Only those candidates who will be selected for further consideration will be contacted by our Talent Acquisition Team.

Required Experience :

Unclear Seniority

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type

Full-Time

Experience

years

Vacancy

1