Customer Service Representative, Administrative Support (12-months contract)

Foresters Financial; Toronto; Hybrid; CAD 45,000 - 60,000; Full time

Job summary

A financial services company located in Toronto, Canada is seeking a Customer Service Representative for a 12-month contract. This role focuses on providing excellent customer service and administrative support to Client Support agents, requiring strong communication skills and attention to detail. The ideal candidate will have 3-5 years of experience in customer service and be able to work independently as well as part of a team. The company promotes an inclusive environment and offers accommodations for diverse abilities.

Qualifications

• Minimum 3-5 years of customer service experience.
• Administrative experience preferred.
• Ability to meet tight timelines under pressure.

Responsibilities

• Send emails and mail Lapse Notices.
• Assist with filing duties and indexing documents.
• Update system and notes.

Skills

Customer service excellence

Attention to detail

Communication skills

Ability to work independently

Team collaboration

Education

Post-secondary education

Job description

Career Opportunity Role Title Customer Service Representative, Administrative Support (12-months contract)

Purpose of role The Customer Service Representative, Administrative Support, is accountable for providing excellent customer service and administrative support to our Client Support agents.

Key Responsibilities

• Send emails and mail Lapse Notices as part of the Lapse Automation Process
• Send email confirmations to Brokers and/or MGA’s
• Assist with filing duties and indexing documents
• Mail letters and cheques
• Update system and notes
• Assist with some transactions in CRM
• Other duties as required

Key Qualifications

• Education (minimum required): Post-secondary education
• Experience (minimum required): 3-5 years of customer service experience with a passion for service excellence is an asset
• Administrative experience preferred
• Strong attention to detail and accuracy
• Excellent communication skills
• Ability to work independently and as part of a team
• Ability to meet tight timelines under pressure while delivering quality service

#LI-Hybrid

Equal Opportunity Employment and Inclusion – at Foresters Financial, we are committed to sustaining an equal opportunity environment for all job applicants. We embrace Inclusion, Diversity and Equity (IDE) as a core strategic objective for building strong, innovative teams in which all our employees can show up wholly and authentically as themselves.

Foresters Financial strives to provide an accessible candidate experience for prospective employees with different abilities. If you anticipate needing any type of accommodations during the recruitment process, please email [e-mail] in advance of your appointment.

Thank you for choosing Foresters. Only those candidates who will be selected for further consideration will be contacted by our Talent Acquisition Team.