Customer Service Representative - Account Maintenance

Ford Motor; Edmonton; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading automotive financing firm is seeking a Customer Service Representative for Account Maintenance in Edmonton. This role involves providing personalized service while collaborating with a large team and broad network of dealers. Ideal candidates will have a high school diploma, robust customer service experience, and proficiency in MS Office. Flexibility in working hours is essential, and communication in French is preferred. Opportunities for growth within the organization are available.

Qualifications

• Education: High School Diploma or Canadian Adult Education Credential (CAEC) Equivalency.
• Unparalleled customer service experience via phone and email.
• Proficiency in MS Office (Word, Excel, Outlook).

Responsibilities

• Engage with customers to provide excellent service.
• Adhere to the Ford Credit's policies and guidelines.
• Participate actively and contribute to team meetings.
• Utilize company email and internet access responsibly.
• Give and receive constructive feedback.
• Demonstrate flexibility to take on new tasks.
• Adjust quickly to changes in tasks or priorities.

Skills

Customer service experience

Proficiency in MS Office

Communication skills in French

Education

High School Diploma or Canadian Adult Education Credential

Job description

Working with a large team, as well as a broad network for Ford/Lincoln dealers across the country, the Customer Service Representative - Account Maintenance will have the opportunity to advance Ford Credit Canada’s reputation as a customer-focused lender, providing personalized service and professional expertise.

Qualifications

Minimum Requirement:

• Education: High School Diploma or Canadian Adult Education Credential (CAEC) Equivalency
• Unparalleled customer service experience via phone and email.
• Proficiency in MS Office (Word, Excel, Outlook).
• Candidate must reside in or around (40-kilometer radius) of Edmonton, AB, and be able to attend training at the Edmonton office.
• Additional Information: Candidates must be able to work a flexible schedule during our hours of operation, which include Monday – Thursday from 6:00 am – 7:00 pm MST, Friday from 6:00 am – 5:00 pm MST and Saturday from 7:00 am – 1:00 pm MST.

Preferred Requirement

• Work effectively in a remote team environment to manage tasks with a high level of accuracy.
• Excellent communication skills (written and verbal) in French preferred.
• Collection experience preferred.
• Answer inbound / outbound calls with customer and dealer satisfaction as a priority.
• Ability to perform multiple tasks simultaneously, with the ability to pivot to other work requirements as needed.
• Resolve customer and dealer concerns in a positive and professional manner.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to the Ford Credit Canada Team, we encourage you to apply!

We thank all applicants for their interest, but only those selected for an interview will be contacted.

Ford Credit Canada Company is an Equal Opportunity Employer and is committed to a culturally diverse workforce. Accommodations for applicants with disabilities throughout the recruitment, selection and / or assessment processes, where needed, are available upon request. Please inform Human Resources of the nature of any accommodation(s) that you may require.

Candidates for this position must live in and be legally entitled to work in Canada. Ford Credit Canada Company does not sponsor work permit applications.

Responsibilities

Specific responsibilities include, but are not limited to:

• Make a positive impact on every customer interaction: You'll engage with customers, seeing each contact as an opportunity to provide excellent service and help us meet or exceed our customer satisfaction goals.
• Follow established procedures: Adhere to the Ford Credit's policies and guidelines for your work area, ensuring consistency and quality in service delivery.
• Be an active team member: Participate actively and contribute to team meetings, sharing insights and collaborating with colleagues.
• Use company resources responsibly: Utilize company email and internet access in accordance with established company policies.
• Engage in constructive feedback: Be comfortable both giving and receiving feedback from peers and supervisors in a positive, professional, and helpful manner to support continuous improvement.
• Support team and company goals: Demonstrate flexibility and a willingness to take on new tasks or adapt to changes that help the Ford Credit and the organization achieve its objectives and improve overall service quality.
• Adapt to changing situations: Be able to adjust quickly to changes in tasks or priorities and manage varying workloads and potential stressful situations effectively and calmly.