Customer Service Representative ( 1 Year Contract)

Groupe Lactalis; Mississauga; Hybrid; CAD 63,000 - 78,000; Full time

Benefits offered by this job

Retention bonus

8% vacation pay

Health & dental benefits

Learning & development

Future full-time opportunities

Job summary

Lactalis Canada is seeking a Customer Service Representative for a 1 Year Contract to serve as the primary contact for nationally based customer accounts. The role focuses on resolving issues, processing orders, and coordinating with internal teams to meet customer expectations.

The successful candidate will bring strong data entry, SAP, and Microsoft Office skills, with bilingual ability as an asset. The position offers a hybrid work model with 40% remote work, plus benefits and opportunities

Qualifications

• Strong data entry accuracy and attention to detail.
• Excellent communication and listening skills.
• Ability to work in a fast-paced environment.
• Capable of multitasking with strong organizational skills.
• Proficient with SAP and Microsoft Office.
• Bilingual ability is an asset.

Responsibilities

• Provide customer service to Warehouse, DSD and Distributor customers by receiving and responding/resolving issues, problems and concerns and providing information.
• Process all incoming orders with respect to order management by receiving inbound and outbound calls, faxes, email orders, and electronic orders.
• Analyze ordering data to ensure inventory levels are maintained and follow-up is completed.
• Investigate and validate customer deductions/OS&Ds and determine credit/debit entries in SAP.
• Analyze customer order patterns to ensure requirements are met and cost savings are implemented.
• Manage daily product supply activities through forecasting and demand planning in SAP to optimize fill rates.
• Support Sales by analyzing customer issues and providing product summaries.

Skills

Data entry

Interpersonal skills

Multi-tasking

Organizational skills

Microsoft Office

SAP knowledge

Analytical thinking

Team player

Presentation skills

Bilingual asset

Tools

SAP

Lotus Notes

Job description

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Customer Service Representative ( 1 Year Contract)

About Us:

Welcome to Lactalis Canada!We’reproud to be Canada’s #1 branded dairy company and to be consistently recognized as one of the country’s top employers byForbes. Our purpose is to enrich and nurture the lives of Canadians by offering the best of dairy from Canada’s favourite dairy brands like Cracker Barrel, Black Diamond, Balderson, Astro andLactantia. In fact, our products can be found in over 90% of Canadian refrigerators in any given time. As part of Lactalis Group, the world’s leading dairy company, weremainfocused on innovation and quality and are seeking like-minded individuals to join us as we continue our growth journey.

Our flexible hybrid work model accommodates 40% remote work, adapting to the evolving needs of our workforce. Step into a collaborative hub with our revamped office, and enjoy free parking, endless coffee, delicious Lactalis snacks, an on-site gym, and more!

Job Purpose

The Customer Service Representative serves as the primary customer service contact for nationally based customer accounts and ensures customer expectations are delivered consistently both internally and externally.

Responsibility

• Provide customer service to Warehouse, DSD and Distributor customers by receiving and responding/resolving issues, problems and concerns and providing information.
• Process all incoming orders with respect to all areas of order management by receiving inbound and outbound calls, faxes, email orders, and electronic orders. Analyzing all ordering data based on customer specifications for orders entered manually and/or received electronically ensuring customers’ inventory levels are maintained, and all necessary follow-up completed.
• Manage daily investigations and validation of problems associated with 3rd party logistics providers and provide follow-up for closure to customers.
• Investigate and validate customer deductions/OS&D’s, fill rate fines and determine the appropriate credit/debit transaction for entry into SAP.
• Analyze customer order patterns to ensure order requirements are met and cost savings are implemented for the warehouse pick/pack/ship process.
• Manage daily product supply activities through the forecasting and demand planning transactions within SAP to optimize fill rates.
• Support Sales by analyzing customer issues, providing product summaries and recommend alternative solutions when needed.
• Liaison with internal departments to execute small project requirements for customers order to cash.
• Produce metric reports to summarize activity and identify repetitive and key product issues as well as customer scorecards.
• Manage the quality assurance process for all identified issues by receiving, tracking, and communicating relevant information to all stakeholders.

Qualifications

• Excellent data entry skills with emphasis on accuracy, attention to detail and proficiency in using the numeric keypad
• Strong interpersonal, active listening, and communication skills
• Ability to work in a fast-paced environment
• High capacity to multi-task with strong organization skills
• Basic knowledge of standard office computer technology such as Lotus Notes, Microsoft Office products and the Internet.
• Strong working knowledge of SAP an asset
• Strong analytical, problem solving, and decision-making skills
• Able to work in a team environment with a strong sense of urgency and understanding of priorities
• Team player, understanding the needs, requirements, and priorities of other functional groups
• Well developed presentation and communication skills
• High level of patience and courteousness
• Bilingual an asset (requirement in some cases)

Competency

Care

Dare

Inspire

Share

What Lactalis will offer:

Lactalis Canada believes in rewarding its people with the following package for contract employees:

• A Competitive Base Salary
• Retention Bonus of 10% to be paid out at the end of the contract
• 8% vacation pay
• Health & Dental Benefits starting day 1
• Learning and Development opportunities
• Potential for future full time permanent opportunities!

Our ESG commitment:

Our ESG (Environmental, Social, and Governance) roadmap drives our sustainability mission. We aim to positively impact communities and the planet by enabling stakeholders including our people, consumers, customers, suppliers, dairy farmers, government, and industry partners to have a positive impact on the wellbeing of our communities and the planet through all that we do.
At Lactalis Canada, we value our employees as catalysts for positive change. Together, we will create a sustainable future, promote belonging, and make a lasting impact on the world.

Our commitment to DEI:

Fuel Our Culture with Your Uniqueness! Lactalis thrives on the value each person brings. We're dedicated to amplifying diverse voices, inviting personal and professional growth, and embracing everyone's true selves. We're committed to crafting an environment that genuinely welcomes all, reflecting the richness of our people and communities.

Our promise extends to accessible processes and spaces. If you require accommodation due to a disability (which may be visible or invisible, temporary, or permanent), please inform our Talent Acquisition team – confidentiality will be maintained.
Note: Lactalis Canada does not conduct credit or background checks through LinkedIn. If required, we'll contact you after signing a Job Offer.

Compensation:

As part of our commitment to fairness, trust, and transparency and our ambition to be an Employer of Choice, the base salary range for this position is: $62,500.00–$78,100.00 .

Please note:Along with a comprehensive Total Rewards package, your actual base salary will be fair, competitive, andbe basedon your skills, experience, and qualifications.

Job Segment: Logistics, Customer Service Representative, Recruiting, Sustainable Agriculture, Operations, Customer Service, Human Resources, Agriculture