Customer Service Representative

Chartright Air; Woolwich; On-site; CAD 40,000 - 55,000; Full time

Job summary

A Canadian aviation company is seeking a Customer Service Representative for a temporary position in Woolwich. This role involves providing high-quality service to elite clientele, assisting with travel-related services and maintaining a professional environment at the Fixed Base Operation (FBO). Candidates should have at least 2 years of customer service experience, strong communication skills, and the ability to work flexible shifts. Competitive benefits and opportunities for growth are offered.

Benefits

100% company-paid extended health and dental coverage

Employee discounts

Generous RRSP/DPSP matching program

Qualifications

• Minimum of 2+ years of customer service experience in a busy environment.
• Experience in administrative tasks and data entry with high accuracy.
• Ability to remain focused and customer-centric in a dynamic environment.

Responsibilities

• Deliver customer service activities and assist customers with aircraft access.
• Support communications related to flight statuses.
• Conduct administrative tasks, including invoicing and payment processing.
• Maintain a clean and professional FBO operation.

Skills

Customer-focused approach

Verbal and written communication skills

Problem-solving skills

Attention to detail

Collaboration skills

Education

Post-secondary education in business

Tools

MS Office

Job description

✈️ Who we are:

Chartright Air Group is an innovator within the Canadian aviation industry, offering tailored private jet charter, turn‑key aircraft management, aircraft maintenance and FBO services. Our commitment to safety, customer service, and operational excellence has established us as the leading provider of private jet service in Canada.

For over 35 years, we’ve built a reputation for safety, service excellence, and innovation. Our passionate team of aviation professionals thrives in a fast‑paced, customer‑driven environment where continuous improvement is encouraged and celebrated.

Why Chartright?

• Make an Impact: Help shape the future of a growing aviation company.
• Be Part of a Winning Team: Work with talented professionals who value collaboration and excellence.
• Drive Change: Contribute to our ongoing transformation and growth, using your unique skills to improve processes and deliver results.
• Grow Your Career: Access opportunities for personal and professional development.
• Competitive Benefits: Enjoy a competitive compensation package, including 100% company‑paid extended health and dental coverage.
• Employee Perks: We offer a variety of partnerships, providing discounts for employees and their families.
• Plan Ahead: Benefit from our generous RRSP/DPSP matching program.

About the Role

Our Fixed Base Operation (FBO) in Kitchener/Waterloo is seeking a dedicated and enthusiastic Customer Service Representative for a temporary one‑year position. This is a unique opportunity to work in private aviation, where you’ll interact with elite clientele and ensure their needs are met with the highest level of professionalism and care.

What You’ll Do

• Deliver a range of customer service activities, including greeting guests, arranging travel‑related services, and assisting customers with accessing and de‑boarding aircraft.
• Support communications related to aircraft arrival and departure times, corresponding with team members and flight crew to ensure FBO awareness of flight status and any challenges.
• Conduct core administrative activities, including customer folio preparation, invoicing, and payment processing.
• Contribute to maintaining a clean and professional FBO operation.
• Collaborate with internal team members on projects or tasks as needed to contribute to an overall smooth‑running operation.

What You Bring

• Post‑secondary education (ideally a diploma/degree in business) and a minimum of 2+ years of customer service experience in a busy, customer‑focused environment; equivalent combinations of education and experience will be considered.
• Experience performing core administrative tasks and data entry with solid administration skills, high accuracy, and strong attention to detail.
• A customer‑focused approach that demonstrates a solid understanding of effective customer service and how to deliver it.
• Solid verbal, written, and interpersonal communication skills.
• Strong judgment combined with effective problem‑solving skills.
• Collaboration skills enabling effective teamwork across functions.
• A proactive, unlimited positive approach combined with strong results‑orientation.
• Ability to remain balanced, focused, and customer‑centric in a busy, dynamic environment.
• Proficiency in MS Office and ability to quickly leverage internal systems and processes.

Hours of Work

Available and flexible to work rotating shifts, including weekends, statutory holidays, evenings, and overtime when needed.

Diversity & Inclusion

We respect and value the diversity of our people. We strive to create an environment where employees can be themselves and where our differences are celebrated. We welcome all applicants and encourage individuals who identify with any of the protected grounds under the human rights legislation to apply to any open role.

We are committed to fair and equitable hiring practices; our hiring and selection process is conducted in accordance with all employment legislation and the Human Rights Code of Canada. If you require accommodation during the hiring and selection process, please advise the recruiter or contact [e-mail].

Ready to take off with us? Apply today and help shape the future of aviation.

We thank all applicants for their interest. Only those selected for an interview will be contacted.