Customer Service Representative

FLOFORM; Winnipeg; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading countertop manufacturer in Winnipeg is seeking an In-house Full-Time Customer Service Representative. You will provide exceptional customer service, assist with product selection, and manage customer inquiries. Must have a High School Diploma and 1-2 years of experience. Competitive wages and benefits including medical and RRSP matching are offered.

Benefits

Competitive Wages

Medical and Dental

RRSP Matching

Paid Sick Time

Qualifications

• 1-2 years of customer service experience required.
• Clean criminal record is necessary.
• Strong attention to detail and ability to work in a fast-paced environment.

Responsibilities

• Assist customers in person, by email or on the phone.
• Process orders and accept payments.
• Resolve pricing and shipping discrepancies.

Skills

Customer service experience

Problem-solving

Organizational skills

Verbal communication

Written communication

Education

High School Diploma

Tools

Microsoft Office

Job description

Overview

Description

Position at FloForm Countertops Required immediately, our Local Winnipeg Branch is seeking an In-house Full-Time Customer Service Representative to join the team! FLOFORM Countertops is a Canadian company with its head office in Winnipeg, MB and has 16 branches and 5 manufacturing facilities located in Western Canada and the Pacific Northwest. FLOFORM manufactures, sells and installs over 20,000 premium surface countertops a year. Established in 1961, FLOFORM is proud to be one of Canada’s Best Managed Companies. Position Summary : The Customer Service Representative is responsible for providing a positive customer experience by qualifying, educating and selling our products lines as well as responding to general inquiries, processing orders, and promoting additional sales.

Responsibilities

• Ability to work in a team sales environment
• Assists customers in person, by email or on the telephone
• Maintains a current price list and informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer
• Processes orders and accepts payment from customers made over the telephone or in person
• Inputs orders / quotes into the computer system and confirms availability of product
• Responds to customer inquiries and coordinating activities with other departments as necessary; escalates complaints to supervisor as required.
• Assists customer in the selection of product
• Maintains customer service records
• Establishes proactive communication with customers to ensure understanding of product ordered
• Handles quality and service issues to develop / maintain customer loyalty
• Ensures orders are priced accurately and invoices are issued promptly
• Resolves pricing / invoicing / credit / payment / shipping discrepancies for customer with the appropriate department(s)
• Participate in inventory
• Keeps the showroom clean and sets up displays as needed
• Will also assist with general labour tasks including loading / unloading merchandise, deliveries
• Other duties as assigned

Qualifications

• High School Diploma with 1-2 years customer service experience
• Basic computer skills with experience using Microsoft Office products and ability to learn other software programs
• Ability to solve problems as they arise
• Clean criminal record
• Basic mathematical skills
• Strong organizational skills, with attention to detail
• Ability to handle challenging situations with diplomacy and respect
• Excellent verbal and written communication skills
• Enjoy working in a challenging, fast paced environment

Benefits

• Competitive Wages
• Medical and Dental
• RRSP Matching
• Paid Sick Time

FLOFORM Countertops offers a positive and fun working environment thatrewards those who share in our mission : “To consistentlyprovide our customers the best countertop purchasing experience available.”