Customer Service Representative

ManpowerGroup, Inc.; Victoria; On-site; CAD 25,000 - 30,000; Part time

Benefits offered by this job

Competitive pay

Mileage reimbursement

Ferry costs covered

Flexible assignments

Independent role

Job summary

ManpowerGroup is seeking a Mystery Shopper to join a market research and consumer insights team. The role involves visiting assigned locations, observing service quality, and reporting findings across Campbell River and Victoria, BC.

Flexible, assignment-based work at roughly 20 CAD per hour, with mileage reimbursement and ferry costs covered when required. The position is short-term (2 days) with independent work and strict confidentiality.

Qualifications

• Must be detail-oriented with reliable, punctual work habits.
• Clear communication skills for reports and feedback.
• Ability to follow instructions precisely and work independently.

Responsibilities

• Visit assigned retail or service locations and complete mystery shopping assignments.
• Observe and evaluate customer service, cleanliness and overall experience based on criteria.
• Document findings and submit reports within set timelines.

Skills

Attention to detail

Reliability

Clear communication

Job description

Our client, a market research and consumer insights organization, is seeking a Mystery Shopper to join their team. The ideal candidate will have strong attention to detail, reliability, and clear communication skills, which will align successfully with the organization.

Job Title: Mystery Shopper

Location: Campbell River & Victoria, BC

Pay Range: $20/hour + $0.65/km (ferry costs reimbursed where applicable)

2 day job

What’s the Job?

• Visit assigned retail or service locations and complete mystery shopping assignments
• Observe and evaluate customer service, cleanliness, and overall experience based on provided criteria
• Accurately document findings and submit detailed reports within set timelines
• Travel between locations as required, including ferry travel when applicable
• Follow strict confidentiality and reporting guidelines

What’s Needed?

• Must be between 21–25 years of age
• Valid Class 5 driver’s license with access to a reliable vehicle
• Comfortable driving between locations in Campbell River and Victoria
• Strong attention to detail and ability to follow instructions precisely
• Reliable, punctual, and able to work independently

What’s in it for me?

• Competitive hourly pay plus mileage reimbursement
• Ferry costs fully covered when required for assignments
• Flexible, assignment-based work
• Opportunity to gain experience in market research and field evaluation
• Independent role with minimal supervision

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.