Customer Service Representative

U-Haul; Victoria; On-site; CAD 30,000 - 45,000; Full time

Job summary

A leading moving and storage company is seeking a motivated Customer Service Representative in Victoria. The role involves assisting customers, managing rentals, and maintaining equipment. Candidates should have a valid driver's license and a high school diploma. The position offers paid time off, career stability, and valuable training opportunities.

Benefits

Paid holidays and vacation

Gym reimbursement program

Career advancement opportunities

Complete benefit plan

Discounts on products and services

Qualifications

• Valid driver’s license and a good driving record.

Responsibilities

• Assist customers with U-Haul products and services.
• Use technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Answer questions and educate customers.

Skills

Customer service skills

Driving

Technical proficiency

Education

High school diploma or equivalent

Job description

Location

776-790 Topaz Ave, Victoria, British Columbia V8T2M1 Canada

Overview

U-Haul is seeking a friendly, motivated Customer Service Representative to join our team. The role involves providing exceptional service to customers, inspecting and maintaining equipment, and using technology to dispatch and return equipment. On-the-job training is provided.

U-Haul Offers

• Paid holidays, vacation, and sick days (if eligible)
• Career stability
• Gym reimbursement program (if eligible)
• Opportunities for advancement
• Valuable on-the-job training
• Complete benefit plan (if eligible)
• RRSP payroll deduction plan
• Deferred profit sharing plan (if eligible)
• You Matter Program (EAP)
• Mindset App Program
• Wellness programs
• Discounts on Apple products, Dell computers, hotels, and more

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot, checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Operate forklift (certification offered through U-Haul upon employment).
• Other duties as assigned.
• Participate in ongoing continuous U-Haul education through U-Haul University.

Minimum Qualifications

• Valid driver’s license and a good driving record.
• High school diploma or equivalent.

Work Environment

The work involves moderate risks or discomforts requiring special safety precautions, such as working around moving parts or machines, fumes, or irritant chemicals. Protective clothing or gear such as masks, goggles, gloves, or shields may be required.

Physical Demands

The job requires some physical exertion, including long periods of remaining stationary, moving around indoors and outdoors, reaching objects at varying heights, and moving equipment weighing a minimum of 50 lbs. (assisted or unassisted).

U-Haul Holding Company and its family of companies continually strive to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or rehire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020, as part of its commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available upon request for applicants participating in all aspects of the selection process. Information obtained during this process will only be shared on a need-to-know basis.