Customer Service Representative

allnex; Vancouver; On-site; CAD 45,000 - 65,000; Full time

Job summary

A leading industrial coating resins company in Vancouver is seeking a motivated individual for a Customer Service role. You will be the main communication point for customers, managing orders and inquiries to ensure satisfaction. Ideal candidates have strong communication skills and a background in business administration. Join a diverse and dynamic team dedicated to quality and innovation in coatings.

Benefits

International working experience

Career development opportunities

Innovative and team-oriented work environment

Qualifications

• Sound grasp of standard commercial and supply chain practices.
• Attention to detail and logical mindset.
• Ability to assist in developing sales opportunities.

Responsibilities

• Be a key communication point between the company and customers.
• Process and follow-up on customer orders and inquiries.
• Ensure outstanding sales orders are monitored and acted upon.

Skills

Standard commercial practices

Supply chain practices

Excellent English language skills

Microsoft Office

Attention to detail

Problem-solving skills

Education

Business administration qualifications

Job description

Why are we proud of what we do at allnex? We create coatings, products which help protect the world for all nex>t generations – and that’s exactly what you can do joining us!

Imagine how fast your smartphone would become scratched-up, ugly and unusable without a coating. Or an e-bike, the cabin of a train, a beautiful wooden floor, and countless other things in life.

Making objects and their surfaces more attractive and longer-lasting means making them more sustainable, and that’s a huge part of what working at allnex is about. No matter which role you step into, you’ll become part of a global team of passionate people who care deeply about the chemistry, quality, and global impact of coatings.

You’ll also join a highly multicultural and diverse team of more than 4,000 employees in four regions who – as part of one of the world’s leading coating resins companies – serve customers in over 100 countries across the globe.

Click here to see why we are proud of what we do in allnex! For a sneak peek into life at allnex site, don’t miss our manufacturing Operator Movie!

Position overview

Are you interested in learning more about Customer Service in the world leading industrial coating resins company? We are looking for motivated and self‑organized individual with "can do" attitude to join our team. You will take care of customers and their orders, enquires and complaints, as well as pursue timely communication, shipment and documentation with our internal stakeholders.

If you have high focus on pro‑active approach and strong communication and problem‑solving skills, then we are waiting for your application!

Responsibilities

• Be a key communication point between the company and our customers
• Process and follow‑up on customer orders, respond to customer inquiries in a timely and professional manner and assist to resolve issues
• Ensure outstanding sales orders reports are monitored each morning and appropriate action taken
• Maintain filing of all sales related documentation on a daily basis
• Communicate with colleagues worldwide on a daily basis, with the aim to ensure effective order fulfillment
• Strive to build successful relationships with both internal and external customers

Required skills and experience

• Sound grasp of standard commercial and supply chain practices.
• Excellent English language skills.
• Good knowledge of Microsoft Office.
• Logical mind set with a high level of precision and responsibility.
• Attention to detail.
• Ability to assist in developing sales opportunities, identify and deliver solutions to customers’ problems.
• Resilient and patient.

Qualifications

• Business administration qualifications preferred

We offer

We are proud to offer an international working experience with a tight‑knit network of employees, making it easy to connect and learn from people all across our different functions. On top of that we are a truly innovative company with a strong team spirit, openness to new ideas, and great opportunities to grow and develop your career.

Equal Employment Opportunity

Allnex is proud to be an equal opportunity employer. We celebrate diversity and are committed to an environment where all colleagues contribute for the benefit of our employees, our products, and our communities.

Find out how you can make an impact! Check out our careers page for available opportunities. We look forward to hearing from you.