Customer Service Representative

Gold's Gym - British Columbia; Vancouver; On-site; CAD 30,000 - 60,000; Part time

Job summary

A fitness company in Vancouver is looking for a part-time Customer Service Representative. The role involves greeting members, resolving inquiries, and promoting club events. Ideal candidates should have a high school diploma, strong communication skills, and a passion for customer service. This position offers competitive compensation, a complimentary club membership, and a positive team environment. Join us to help others find their strength and enhance their fitness journey!

Benefits

Competitive compensation

Complimentary club membership

Discount on products and services

Qualifications

• Excellent written and verbal communication skills.
• Knowledge of cash transaction processing.
• Available to work on weekends.

Responsibilities

• Greet members and guests enthusiastically.
• Resolve customer inquiries via multiple channels.
• Monitor member check-ins for delinquent accounts.
• Promote club events and classes.
• Process point of sale items efficiently.

Skills

Customer service driven

Enthusiastic attitude

Outstanding communication skills

Adaptable communication

Education

High school diploma

Job description

Future Opening: Customer Service Representative

Gold’s Gym West Broadway is hiring part time Customer Service Representative, with potential to grow! Are you outgoing, enthusiastic, with a passion for fitness? We would love to hear from you!

About Gold’s Gym

Gold’s Gym has been the authority on fitness since 1965. It was then that fitness legend Joe Gold took the knowledge and expertise he gained from training at the world famous “Muscle Beach” and opened up the first Gold’s Gym on Pacific Avenue in Venice, California. At Gold’s Gym, our goal is simple: We’re here to help you Know Your Own Strength®. We are committed to helping people find their inner strength and reach their goals.

Key Responsibilities

• Greet members and guest enthusiastically to encourage a positive culture at the club
• Promptly ensure that customer inquiries are resolved professionally and thoroughly via telephone, e-mail and in person encounters
• Monitor member check-ins to identity delinquent accounts
• Ensure that guests and appointments are directed to the appropriate employee/department in a prompt, professional manner
• Promote club events, group fitness classes, and any other in-club events to members and guests
• Efficiently and effective input and update daily cash reconciliation documents
• Process point of sale items, such as retail and concession sales
• Check in all members and guests using the proper registration procedures
• Distribute membership cards, parking decals, towels, child-minding tickets, and other materials as needed

Qualifications

• Customer service driven with an enthusiastic attitude
• Committed to delivering exceptional customer service and promoting client loyalty
• Have a positive attitude and outstanding, adaptive communication skills
• High school diploma required
• Excellent written and verbal communication skills
• Knowledge of cash transaction processing procedures
• Available to work on weekends

What We Offer

• Positive, rewarding, and collaborative team environment
• Competitive compensation
• Complimentary club membership
• Discount on Gold’s Gym products and services

NOTE: This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

Gold’s Gym British Columbia is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website at https://goldsgymbc.ca/

Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest.