Customer Service Representative

Kevi Technologies; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A private service provider is hiring Customer Service Representatives for various locations across Ontario. Responsibilities include assisting customers with transactions and inquiries, maintaining confidentiality, and providing excellent customer service. Ideal candidates will have strong communication skills and attention to detail. Knowledge of ServiceOntario services is preferred.

Qualifications

• Knowledge of ServiceOntario products and services.
• Ability to process cash, cheque, credit, and debit card transactions.
• Oral communication skills to explain policies and procedures.

Responsibilities

• Assist customers with their inquiries and transactions.
• Ensure confidentiality and security of government information.
• Train new staff on processes and procedures.

Skills

Customer service skills

Communication skills

Attention to detail

Teamwork

Keyboarding skills

Tools

Cash register system

Point of sale machines

Job description

Full Time/Part Time

We as private service provider operate Service OntarioCenters under contract with Govt. of Ontario. Currently we are hiring CSRs for Service Ontario locations in Toronto, Whitby, Kingston and Burlington.

Job Requirements:

• Knowledge of ServiceOntario products and services
• The operation of a cash register system, computer equipment, camera equipment (including specialized digital Polaroid cameras to capture image and signature in conjunction with computer operating system software)
• Processing transactions including: inputting information into the appropriate database, operating photo ID cameras, collecting, receipting, reporting and tracking payments into the ServiceOntario Centre for the various ministries (may be in cash, by cheque, credit or debit card, money order or bank draft); issuing refunds, reconciling cash on hand, reporting discrepancies to the Manager; preparing shortage/overage reports; manually delivering documentation and backup to the appropriate Finance Department office for deposit.
• This may require dealing with irate clients, diffusing situations, problem solving, and communicating information in a variety of ways to assist the customer in understanding requirements in a variety of circumstances.
• Ensuring that confidentiality, security and integrity of government information is maintained at all times.
• Customer service and interpersonal skills to understand and calm distressed, irate or confused/frustrated clients; to display courtesy, professionalism, tact and diplomacy when interacting with clients to provide information, assistance and advice, and when probing for information in order to assist them.
• Attention to detail to ensure that forms are complete fully and accurately and that services/transactions requirements are met by the customer.
• Oral communication skills to provide detailed explanations, accurate interpretations of policies and procedures to customers
• Skills in operating a cash register and point of sale machines to handle cash and credit/debit card transactions
• Team work skills to share workload, support team members and achieve team and organizational goals.
• Keyboarding skills and accuracy to enter information/data into ministry databases.
• Training new staff; orientation of staff to new/changed programs and process; acting as a subject matter expert in activities related to the Customer Service Agent job.
• Performing other duties including housekeeping as may be required.
• Mandatory Security Check required.