Customer Service Representative

University of Toronto Press; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

University of Toronto Press seeks a Customer Service Representative to join their Distribution team in North York. The role focuses on responding to customer inquiries and processing orders, requiring strong customer service and communication skills, with an emphasis on accuracy and collaboration. Join a leading university press and contribute to enhancing service delivery across a diverse clientele.

Qualifications

• High school graduate or equivalent education / experience.
• Previous experience in a customer service environment.

Responsibilities

• Receive and process customer transactions such as purchase orders.
• Respond to customer inquiries in a timely manner.
• Collaborate with various departmental staff.

Skills

Customer service skills

Communication

Attention to detail

Collaborative

Education

High school graduate or equivalent

Job description

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Come join our incredible Distribution team!

Here’s our current opening :

Position : Customer Service Representative

Reports to : Manager, Customer Service

Division : Distribution

Location : North York

Here’s what you’ll be doing….

You’ll respond to customer inquiries; collaborate with team members, and other staff in the credit department, client services, warehouse and other departments to ensure seamless transactions for our customers.

Key responsibilities :

• Receive and process by data entry transactions such as purchase orders, order returns, adjustments and order cancellations (training to be provided)
• Process of orders received by phone, mail, fax, and e-mail
• Respond to customer orders with acknowledgement in the medium the order was received
• Collaborate closely with the credit department, warehouse, and other departmental staff
• Respond to customer, publisher and stakeholder inquiries in a timely manner
• Communicate clearly and effectively via emails and phone calls with any and all parties
• Follow up on purchase orders, lost shipments and claims as necessary
• Complete all necessary paperwork for orders, returns and credits, open new accounts as needed

Here’s what we are looking for :

Education, Qualifications, and Experience :

• High school graduate, or equivalent education / experience
• Previous experience in a customer service environment

Knowledge, Skills, and Attributes :

• Excellent customer service skills with demonstrated experience working independently and collaboratively across teams
• Professional communication skills
• Ability to deal with a wide range of customers
• Ability to maintain high level of accuracy and attention to detail
• Intellectual curiosity and a commitment to continuous learning is highly valued – a growth mindset
• Values matter to you. You bring your whole self to work and you live our values of accountability, innovation, respect, and customer focus

About our Distribution team

The Distribution Division is based at 5201 Dufferin Street, in Toronto and provides shipping, receiving and storage for the University of Toronto Press and approximately 40 independent publishers. Normal operations for the facility is 16 hours a day, 5 days a week, and is staffed by more than 100 full and part-time, warehouse and office employees. As an organization, we continue to look for better ways to provide outstanding service to our clients and customers.

About University of Toronto Press

University of Toronto Press (UTP) is one of the largest university presses in North America, publishing landmark scholarship since 1901. Each year UTP releases over 200 new scholarly, course, and general interest books in both print and eBook format and over 45 journals. In addition, UTP manages the distribution for over 200 publishers and imprints in Canada, the US and around the world, with warehouses in Toronto ON and Buffalo NY. UTP also runs all of the University of Toronto Bookstores across the three main campuses, serving over 95,000 students and 15,000 faculty. For more information, please visit utorontopress.com.

As the leading university press in Canada and one of the largest in North America, we acknowledge our role and responsibility in effecting positive change. With this, we seek to continuously improve the diversity and representation of our publications and the clients we represent, as well as within the makeup of our organization. With strong commitment from leadership, we are collectively bringing forward change across the organization, both within our company culture and in our publishing, distribution, and retail endeavours. UTP operates with mutual trust, respect, and integrity as we strive to identify and remove barriers. We are committed to making UTP a great place to work by addressing and challenging systemic inequities.

Interested in applying?

Please visit our website to apply online https : / / utorontopress.com

We truly thank all applicants for their interest in joining the Press, only those candidates considered for an initial interview will be contacted.

The University of Toronto Press encourages applications from all qualified candidates. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please contact the People Team at 416.978.2239 ext. 2255.

Want to learn more about What UTP Has to Offer

This is a current vacancy within our organization.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Customer Service

Book and Periodical Publishing

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