Customer Service Representative

Metroland Media Group Ltd.; Toronto; On-site; CAD 60,000 - 80,000; Part time

Job summary

A leading media company in Ontario is seeking a dynamic Customer Service Representative to join their team. This part-time role offers 25-29 hours of remote work per week. Responsibilities include responding to customer inquiries, maintaining client relationships, and ensuring records are accurate. Candidates should have post-secondary education and at least 2 years of customer service experience. Strong communication and organizational skills are essential. The position upholds PCI compliance standards.

Benefits

Incentive structure

Remote work flexibility

Qualifications

• Minimum of 2+ years of experience in a Customer Service environment.
• Strong written and verbal communication skills.
• Ability to handle confidential information professionally.

Responsibilities

• Respond promptly to customer inquiries via phone and email.
• Deliver outstanding customer service and build client relationships.
• Manage credit card information adhering to PCI compliance.

Skills

Customer service skills

Communication skills

Problem-solving

Organizational skills

Education

Post-Secondary Education in relevant field

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

Company Description

Metroland Media is a dynamic Media Company delivering vital business and community information to millions of readers across Ontario each week. With a healthy product offering in-print, online, trade shows and distribution networks, no target is unreachable. We are Ontario's largest and most successful community news and information source, provides local news and multi-media marketing solutions in Canada's heartland.

Metroland's diverse array of online products are visited by over 4 million unique visitors each month and print products are in the hands of more than 4.5 million customers a week. We are continuously bringing new and acquired online products to market to provide our customers with a one-stop, comprehensive marketing solution. To connect with us, visit

Our Commitment To Diversity

We strive to be a leader in building and cultivating an employee community framed around fairness, support and opportunity. We believe that what makes us different, makes a difference . And as a team, the diversity of our backgrounds, interests and experiences is what enriches our work, and our workplaces. We welcome all, and we strive for an inclusive culture that allows individual growth and shared success.

Job Description

We are currently in search of a dynamic and motivated individual to become a valued member of our Customer Service Representative team. This role is part-time, with an expected commitment of approximately 25-29 hours per week. This position is 100% remote and candidate must be in Ontario.

Responsibilities

• As the first point of contact in a customer service role, respond promptly to general phone and email inquiries, offering solutions in a timely and professional manner.
• Deliver outstanding customer service while fostering positive relationships with clients.
• Ensure the precision of customer information updates and verifications, overseeing additional Excel tracking sheets and internal database management.
• Collaborate effectively with managers and team members, facilitating communication regarding client data and confirming information as required.
• Undertake special projects and fulfill other duties as assigned.

As part of your responsibilities, you will need to manage credit card information. Metroland Media adheres to PCI compliance standards and mandates individuals in this position to undergo PCI training to ensure secure and compliant handling of cards.

Salary

Hourly wage + incentive structure

Qualifications

• Post-Secondary Education in any relevant field or its equivalent.
• Demonstrate a minimum of 2+ years of experience in a Customer Service environment.
• Exhibit proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
• Display strong written and verbal communication skills, coupled with attentive listening abilities.
• Showcase exceptional customer service skills, including the ability to effectively handle challenging and demanding clients.
• Demonstrate strong administration skills, ensuring accurate updating and maintenance of information.
• Capable of taking initiative and working autonomously with minimal supervision.
• Thrive in a fast-paced, deadline-driven environment, maintaining strong attention to detail.
• Display effective organizational skills, adept at managing time and prioritizing tasks efficiently.
• Uphold the ability to handle confidential information with discretion and professionalism.

AODA

We are committed to providing an inclusive and barrier-free recruitment process ensuring equal access to employment opportunities for candidates, including persons with disabilities. In compliance with Accessibility for Ontarians with Disabilities Act and Ontario Human Rights Code we will endeavour to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify the hiring manager upon scheduling the interview of your requirements.