Customer Service Representative

Jukebox; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading online printing company in Toronto is seeking an experienced Customer Service Representative. The ideal candidate will have excellent communication skills and a background in customer support, particularly in the print industry. Responsibilities include assisting customers, ensuring satisfaction, and managing inquiries across multiple channels. This full-time position offers competitive benefits and a dynamic work environment in Liberty Village.

Benefits

Company events

Dental care

Extended health care

Paid time off

Vision care

Qualifications

• 3 years of customer support experience in call center, hospitality, retail, or similar positions.
• 1 year experience in print/graphic communications.
• Strong experience with printing terminology and understanding of Digital and Offset production.

Responsibilities

• Assisting customers via phone, email, and online chat.
• Liaising with customers and in-house teams to ensure customer satisfaction.
• Ensuring order, product, and service inquiries are adequately attended to.
• Remaining updated with Jukebox's products and services.
• Front-of-house reception duty as needed.

Skills

Excellent verbal and written communication

Superb organizational skills

Great attention to detail

Self-motivation

Determination to complete tasks

Education

Bachelor's Degree

Tools

Adobe Creative Suite programs (InDesign, Illustrator, Photoshop)

Job description

Customer Service Representative

Toronto

About Jukebox

Jukebox is a global online printing company serving customers who value the highest quality printing and customer services. Our team of print professionals is complimented by premium industrial machinery across our Vancouver and Toronto print facilities. From sales to customer support, our in-house expert team serves a global customer base with a can-do attitude.

Join Us In Liberty Village

Located in the trendy, dynamic, and youthful Liberty Village, Jukebox's offices are bursting with originality and innovation. The former light factory on Atlantic Ave. and Dufferin St. has been transformed into a modern hub of creativity. It is home to Jukebox's team of young and dynamic individuals. The ideal location is within walking distance of cafes, restaurants, a grocery store, a fitness center, and an Exhibition GO Station.

What We're Looking For

Pushing industry boundaries, Jukebox is a customer-first company offering beautifully crafted print products with unbeatable service. We are looking for an experienced Customer Service Representative to join our Toronto team in the dynamic Liberty Village. The ideal candidate needs to be a skillful communicator and problem solver with vast knowledge of the print industry.

What You'll Do

• Assisting customers via phone, email, and online chat
• Liaising with customers and our in-house teams to ensure customer satisfaction
• Ensuring order, product, and service inquiries are adequately attended to
• Remaining up to date with Jukebox's products and services
• Front-of-house reception duty—as needed.

What We're Looking For

• Excellent verbal and written communication
• Superb organizational skills
• Great attention to detail
• Self-motivation
• Determination to complete tasks

What You Need

• Bachelor's Degree
• Customer Support : 3 years (call center, hospitality, retail, or similar positions)
• Print / Graphic Communications : 1 year
• Strong experience with printing terminology, with a full understanding of Digital and Offset production

Bonus

• Working knowledge of Adobe Creative Suite programs (InDesign, Illustrator, Photoshop)

Work Schedule :

The Customer Service Representative position is full time and working hours are Sunday-Thursday or Monday-Friday with variations of 10AM-6PM / 11AM-7PM / 12 : 30PM-8 : 30PM. Training shifts will be at our Liberty Village office Monday-Friday from 10AM-6PM.

Company Benefits

• Company events
• Dental care
• Extended health care
• Paid time off
• Vision care

Jukebox is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, or any other characteristic protected by law.