Customer Service Representative

Sunrise-Farms-; Surrey; On-site; CAD 46,000 - 51,000; Full time

Job summary

Sunrise Farms, a group of companies in the poultry industry, is seeking a Customer Service Representative to serve as the frontline liaison with clients. You will address inquiries, resolve issues, and maintain high service standards to support retail, food service and industrial sectors.

Hours are 7:30am to 4:00pm, Monday to Friday, with a salary range of $46,000–$51,000 per year. Sunrise Farms is an equal-opportunity employer and final offers depend on region and experience.

Qualifications

• Experience in customer service or similar role preferred.
• Excellent verbal and written communication skills.
• Attention to detail and accuracy in handling inquiries and data.

Responsibilities

• Interact with customers via telephone or electronic channels to provide positive experiences.
• Respond to inquiries promptly and professionally, resolving issues.
• Document inquiries, feedback and complaints for timely resolution.
• Gather information to address product/service questions and process orders using Syspro.
• Coordinate with internal departments to enhance customer experience and drive timely responses.
• Prepare reports on customer movement and trends to aid decision-making.
• Assist with customer contracts and price changes as per policies.
• Provide coverage during vacation periods to maintain service levels.

Skills

Customer service

Verbal communication

Written communication

Attention to detail

Adaptability

Proactive initiative

Resilience

Time management

Team collaboration

Tools

Syspro

Job description

Sunrise Farmsis a group of companies with primary focus in the poultry industry.

From our hatcheries to our “ready to eat” state of the art cooking facilities we service customers in the retail, food service and industrial sectors. We are proud of our support of the Canadian farm as well as our investment in the latest equipment and technologies at our facilities across Canada. Our test kitchens have the most current cooking equipment replicating that used in commercial establishments, to facilitate precision testing. This way you know the product you receive will perform to your expectations. We are proud of our long-standing partnerships with family-owned Canadian chicken farmers to produce high quality products.

Role:

Customer Service Representative is the frontline liaison between the company and its clients, responsible for delivering exceptional service and support. They promptly address customer inquiries, resolve issues, and ensure satisfaction through effective communication and problem-solving skills. With a focus on maintaining positive relationships and upholding service standards, they play a vital role in enhancing the overall customer experience.

Responsibilities:

• Engage directly with customers via telephone or electronic communication channels, ensuring a seamless and positive interaction.
• Provide swift responses to customer inquiries, demonstrating attentiveness and professionalism.
• Demonstrate adept problem-solving skills to address and resolve customer complaints, preemptively mitigating issues that could impact service quality.
• Gather and assess pertinent information to effectively handle inquiries regarding products and services.
• Utilize Syspro for efficient order processing, ensuring accuracy and timeliness.
• Strategically manage workflow to align with both customer and departmental timelines, optimizing efficiency.
• Thoroughly document inquiries, feedback, and complaints, facilitating a comprehensive understanding and timely resolution.
• Foster effective communication and collaboration with internal departments to enhance customer experience.
• Generate comprehensive reports and conduct analyses on customer movement, contributing valuable insights for strategic decision-making.
• Spearhead the development of customer templates to streamline processes and enhance customer satisfaction.
• Oversee customer contract management, ensuring adherence to agreements and fostering strong client relationships.
• Facilitate system price changes in accordance with company policies and market trends.
• Manage customer claims and credits proficiently, balancing customer satisfaction with organizational policies.
• Provide reliable coverage during vacation periods to maintain uninterrupted service delivery.

Requirements:

• Exceptional interpersonal skills to build rapport and foster positive relationships with customers and colleagues alike.
• Proficiency in both verbal and written communication to effectively convey ideas, information, and solutions.
• Meticulous attention to detail and a commitment to accuracy to ensure high-quality work and client satisfaction.
• Demonstrated adaptability to thrive in a dynamic and evolving work environment, readily embracing new challenges and opportunities.
• Proactive initiative to take ownership of tasks, identify areas for improvement, and drive positive outcomes.
• Resilience and stress tolerance to maintain composure and effectiveness in demanding situations, ensuring consistent performance and customer satisfaction.
• 2 years in a similar role is preferred.

• Working hours are 7:30am to 4:00pm, Monday to Friday

$46,000 - $51,000 a year

#IND2

#LI-SJ

At Sunrise Farms we are proud to be an equal-opportunity employer. All qualified individuals, regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other identifying characteristic are encouraged to apply.

Please note that the expected new hire salary range provided is derived from a group of like roles within Sunrise Farms. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate.