Customer Service Representative

PGG Wrightson; Stratford; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading agricultural services provider is seeking a Customer Service Representative in Stratford. This full-time role involves providing sales advice to clients in the agricultural and horticultural sectors and requires physical fitness for manual handling tasks. Ideal candidates should have previous rural sector experience, strong communication skills, and the ability to work effectively in a team. The company offers training and develops leadership at all levels, with a focus on growing their employees' careers.

Benefits

In-house sales and technical training

Retail buying privileges

Qualifications

• Previous experience in the New Zealand rural sector is essential.
• Ability to operate a Ute and reverse trailers.
• Required to lift up to 20kgs.

Responsibilities

• Provide knowledgeable sales advice to agricultural and horticultural clients.
• Process sales and product requests efficiently.
• Undertake driving and delivery duties.

Skills

Physical fitness

Communication

Computer literacy

Retail and sales experience

Rural sector knowledge

Tools

Forklift license

Job description

We are looking for a motivated individual to join our Stratford Rural Supplies team as a Customer Service Representative. If you are a hard-working all-rounder that has a keen interest in the rural sector, then do not hesitate to get in contact today.

PGG Wrightson is one of New Zealand's leading nationwide providers of products and services to the rural sector. We are helping grow the country through our knowledge, service, and expertise. This role is full time, Monday to Friday and will require working on rostered Saturday mornings and is based in the Stratford Rural Supplies store.

About the role

Based in-store, you will provide knowledgeable sales advice and service to a range of agricultural and horticultural clients. You will also be involved in day-to-day administration, order processing, stock replenishment, and collaborate closely with our in-store CSR and sales teams. This position requires physical fitness as it involves manual handling and spending a lot of time on your feet. Our ideal team member will be adaptable and have a keen interest and passion for the local agricultural and horticultural sector. Your keen eye for detail and ability to relate well to both colleagues and clients will set you up for a long and successful career within our organization.

Duties & Responsibilities

• Provide sound advice to a variety of customers based on their needs
• Pro-actively solve queries and problems from customers, suppliers and other staff
• Process sales and product requests with efficiency
• Order, unpack and display merchandise according to company guidelines
• Undertake Forklift, Ute and trailer driving and delivery duties.

Skills & Experience

• Previous experience in the New Zealand rural sector is Essential
• A full, current, and clean NZ drivers' license, with the ability to operate a Ute, and reverse trailers. Forklift licence and F endorsement will be an advantage however training can be provided
• Good physical fitness as you will be on your feet for the majority of the day and be required to complete many manual handling tasks throughout the day, you will also be required toregularly lift up to 20kgs
• Previous retail and/or sales experience is an advantage but not essential
• Great communication and willingness to be an outstanding team player
• Strong computer literacy skills that enable you to promptly switch on to our systems
• Rural sector knowledge and experiences

We are committed to growing our employees and we develop leadership and technical expertise at all levels of our company. We provide extensive in-house sales and technical training and offer a number of benefits including retail buying privileges. Grounded in Experience - from season to season, we've been working alongside farmers for over 170 years. Get a foot in the door and build your career with PGG Wrightson.

Our team is enjoying a well deserved break, we will return to the office from 05 th January and will reply to any queries then

• Reference #: 31232
• Posted on: 17 Dec 2025
• Closes on: 07 Jan 2026 17:00
• Location(s): Stratford
• Expertise: Administration, Call Centre & Customer Services, Retail, Sales
• Job level(s): Entry, Experienced 1-3 years