Customer Service Representative

Farm Boy Inc.; St. Catharines; On-site; CAD 30,000 - 45,000; Full time

Job summary

A fresh food retailer in the Niagara Region seeks team members to provide exceptional customer service and maintain high-quality shopping experiences. Responsibilities include assisting customers, stocking products, and ensuring cleanliness in store areas. Ideal candidates will have strong interpersonal and organizational skills, and experience in retail is a plus. Flexibility for varying schedules is necessary, and bilingualism in English and French is an asset. Join a company dedicated to quality and a fun work environment.

Qualifications

• Strong customer service skills and ability to handle customer inquiries.
• Experience in a retail setting or equivalent education/experience.
• Must be detail-oriented and maintain high cleanliness standards.
• Ability to work in a team and communicate effectively.

Responsibilities

• Provide outstanding customer service and assist customers as needed.
• Maintain product displays with quality items and proper signage.
• Perform cleanup tasks to keep store areas safe and organized.
• Follow health and safety policies and perform opening/closing duties.

Skills

Customer service

Organizational skills

Interpersonal skills

Attention to detail

Teamwork

Education

Experience in a retail environment

Job description

At Farm Boy, it is our mission to create a fun, fresh experience for all! Whether you are a team member or a customer, Farm Boy is passionate about creating a unique fresh food shopping experience and ensuring that we deliver on our commitments.

As we continue to grow within Ontario, Farm Boy is excited to welcome new team members that share our passion for providing the best fresh shopping experience!

Job Description

This position is responsible for contributing to the coordinated efforts of preparing and presenting a high-quality shopping experience to all Farm Boy customers. The performance of the duties must ensure a quality service approach to all customers, employees and suppliers. All responsibilities must be performed in a manner consistent with the Farm Boy Way.

Major Responsibilities:

• Provide superior customer service and support Farm Boy’s vision of the best fresh shopping experience.
• Have a passion for food and knowledgeably handle all customer questions or comments confidently.
• Utilizing Farm Boy Service Standards, welcome, greet and offer customer assistance as required.
• Package, stock and rotate display counters ensuring that product is of high quality and finessed with correct signage.
• Keep the work, storage and store areas clean and safe at all times by performing general “housekeeping” as required, including sweeping, mopping and dusting.
• Comply with all corporate policies, especially as they relate to Health and Safety, Food Safety and equipment use.
• Perform designated opening and closing procedures and offer assistance to other team members as requested.
• May be requested to undertake other related duties on a periodic basis.

Qualifications

• Superior customer service, organizational and interpersonal skills.
• Experience in a retail environment or an equivalent combination of education and experience will be considered an asset.
• Ability to work with little supervision with a high standard for quality, attention to detail and cleanliness.
• Ability to work in a team environment with clear and effective communication style, both written and oral.
• Flexible schedule, including weekends, evenings and holidays.
• Fluency in English and French shall be considered an asset.

Work & Sensory Environment:

• Required to stand for long periods of time during shift.
• Required to lift, carry or handle heavy objects.
• Required to adapt to temperature changes on occasion (working on the retail floor as well as in coolers and freezers).

Additional Information

Accommodation is available upon request for applicants and employees with disabilities.