Customer Service Representative

Master Trades Group; Richmond Hill; On-site; CAD 30,000 - 60,000; Full time

Job summary

A reputable HVAC and Plumbing company is seeking a Customer Service Representative in Richmond Hill. The role involves handling high-volume inbound calls, scheduling service appointments, and providing excellent customer service. Applicants should have strong communication skills and a high school diploma. This position offers competitive pay and opportunities for advancement.

Benefits

Competitive hourly pay

Incentive opportunities

Medical, Dental, and Vision Insurance

401(k) with Company Match

Paid Time Off (PTO) & Paid Holidays

Company-Paid Life Insurance

Short-Term & Long-Term Disability

Employee Assistance Program (EAP)

Opportunities for advancement

Qualifications

• Excellent verbal and written communication skills required.
• Experience in a customer service environment preferred.

Responsibilities

• Handle high-volume inbound calls with professionalism and accuracy.
• Convert inbound inquiries into scheduled appointments.
• Resolve customer concerns while maintaining professionalism.
• Enter and manage data accurately within the CRM system.

Skills

Excellent verbal and written communication skills

Positive, professional, and friendly demeanor

Strong problem-solving and multitasking abilities

Self-motivated, organized, and team-oriented

Education

High school diploma or equivalent

Associate’s or higher

Job description

Are you ready for new challenges and new opportunities?

Join our team!

Current job opportunities are posted here as they become available.

Location: Richmond Hill, GA
Schedule: Monday-Friday+ rotating Saturdays.
Pay: $17.00 hourly plus bonuses.

About Us:

Since 1986, Canady’s has built a reputation for excellence, integrity, and honesty in providing exceptional residential HVAC and Plumbing services to the community.

Why Join Us?

• Competitive hourly pay + weekly pay
• Incentive opportunities
• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off (PTO) & Paid Holidays
• Company-Paid Life Insurance
• Short-Term & Long-Term Disability
• Employee Assistance Program (EAP)
• Opportunities for advancement in a company that promotes from within

What You’ll Do

• Handle high-volume inbound calls with professionalism and accuracy
• Convert inbound inquiries into scheduled, revenue-generating service appointments
• Make outbound calls to schedule, confirm, and follow up on appointments
• Resolve customer concerns while maintaining composure and professionalism
• Enter and manage data accurately within our CRM system
• Collaborate with dispatch, technicians, and internal teams to avoid scheduling errors
• Conduct follow-up calls with customers to ensure satisfaction and explore additional service opportunities
• Participate in training sessions and remain informed on service updates, offerings, and procedures

What we are looking for:

• Excellent verbal and written communication skills
• Positive, professional, and friendly demeanor
• Strong problem-solving and multitasking abilities
• Self-motivated, organized, and team-oriented
• High school diploma or equivalent (Associate’s or higher a plus)

Pre-Employment Requirements

All employment offers are contingent on successful completion of a criminal background check, drug screening, and motor vehicle report (if applicable). These are conducted in compliance with applicable laws and regulations.

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.