Customer Service Representative

iA Financial Group; Quebec; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading financial services provider is seeking a Customer Service Representative in Québec or Montréal. The role is focused on supporting clients without sales involvement, requiring excellent interpersonal skills and advanced French proficiency. You will respond to client inquiries, handle cases, and contribute to team objectives in a dynamic work environment. Competitive benefits and a 35-hour work week are offered.

Benefits

Flexible group insurance

Retirement plan

Stock purchase plan

Wellness days

Telemedicine support

Performance bonus

Discounts on products

Qualifications

• Minimum of 2 years of experience in a call center or customer service.
• Advanced level of French proficiency for communication with clients.
• Strong team spirit and positive attitude.

Responsibilities

• Respond to incoming calls and emails from clients and partners.
• Conduct follow-ups through outbound calls.
• Handle complex or special cases and ensure timely follow-up.

Skills

Customer Service Experience

French Proficiency

Interpersonal Skills

Stress Management

Team Spirit

Job description

Customer Service Representative

Permanent Full-Time Position – Québec or Montréal

Build the future with us

Are you passionate about customer service and eager to contribute to a company that places people at the heart of its priorities? As a Customer Service Representative, you will play a key role in supporting insured clients and brokers—without any sales or solicitation involved. This position allows you to showcase your interpersonal skills in a caring, collaborative, and innovative environment.

What you will accomplish with us

In a contact center environment, you will be responsible for:

• Responding to incoming calls and emails from clients and partners (90%)
• Conducting follow-ups through outbound calls (10%)
• Explaining, informing, and documenting cases based on the nature of interactions
• Updating personal information and documenting new claim requests
• Handling complex or special cases and ensuring timely follow-up
• Contributing to service objectives based on established indicators and protocols
• Actively participating in daily meetings and proposing improvement ideas

What could accelerate your success in this role

We are looking for someone who:

• Has a minimum of 2 years of experience in a call center or customer service
• Demonstrates an advanced level of French proficiency, as the role involves daily communication with French-speaking clients and partners to provide product information, follow up on requests, and process transactions
• Shows strong team spirit and a positive attitude
• Possesses excellent interpersonal skills and stress management abilities
• Is comfortable with various computer tools and software

Why you’ll love working with us

• A minimum hourly wage of 25.60 CAD, adjusted based on your experience
• No sales or solicitation
• A caring and dynamic team
• A 35-hour work week, Monday to Friday, between 8 a.m. and 5 p.m.
• A healthy, safe, fair, and inclusive work environment
• Competitive benefits: flexible group insurance, retirement plan, stock purchase plan, wellness days, telemedicine, employee and family assistance program, ergonomic furniture, performance bonus, discounts on iA products, and more

Get ahead and apply now!

Still hesitating to apply?

At iA, we believe in potential and value diverse experiences. If this role inspires you, dare to apply—your place might be with us, and we want to get to know you!