Customer Service Representative

The Brick; Port Alberni; On-site; CAD 30,000 - 40,000; Full time

Job summary

A leading retail company in Port Alberni is seeking individuals with a strong customer service focus to join its team. The role involves responding to inquiries, promoting customer loyalty, and reviewing order reports. Ideal candidates are team-oriented, possess exceptional communication skills, and can multitask effectively. The company offers competitive compensation, career progression potential, and employee discounts.

Benefits

Competitive remuneration package

Career progression potential

Employee discounts

Qualifications

• Strong customer service focus and team-oriented attitude.
• Exceptional communication skills, both written and verbal.
• Ability to multitask and maintain organization.

Responsibilities

• Respond to customer inquiries in a professional manner.
• Promote customer loyalty through exceptional support.
• Review order reports and follow up with customers.

Skills

Customer service focus

Communication skills

Teamwork

Multitasking

Organization

Proficiency with computers

Education

High school diploma or equivalent

Job description

Overview

Is this job for you?

Do you believe in putting the customer first?

Do you love to solve problems and create solutions?

The Brick is actively seeking to expand our service team. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous franchise locations!

Responsibilities

• Respond to customer inquiries and offer solutions in a courteous and professional manner
• Follow up with customers to identify and support their needs
• Promote customer loyalty by providing exceptional customer support
• Review and follow up on order reports on a daily basis
• Other duties as assigned

Qualifications

• Strong customer service focus
• Team oriented
• High school diploma or equivalent
• Exceptional communication skills, both written and verbal
• Proven ability to multitask and maintain organization
• Proficiency with computers and Microsoft Office programs
• Flexibility to work all shifts, including evenings and weekends, as required

Why The Brick?

• Competitive remuneration package that will commensurate with experience
• Career progression potential with plenty of access to ongoing personal and professional development
• Employee discounts
• A dynamic environment to showcase your leadership talents.

Apply now

The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to [e-mail]