customer service representative

YMCA of Owen Sound Grey Bruce; Owen Sound; On-site; CAD 29,000 - 37,000; Full time

Benefits offered by this job

Industry-leading bonuses

Advancement opportunities

Job summary

Cash 4 You in Owen Sound is seeking a Customer Service Representative to be the front line of the store, handling fast-paced client interactions, transactions, and follow-ups. You will greet customers, assess needs, and match them with suitable products and services while contributing to branch performance.

The role emphasizes clear explanations of lending, insurance, and payment options, accurate processing of loans and payments, and proactive renewals and collections support.

Qualifications

• High school diploma or equivalent (required).
• Retail sales, customer service, or cash handling experience is an asset.

Responsibilities

• Welcome customers, assess needs, and match them with the right products and services.
• Own your contribution to branch sales targets and performance results.
• Explain lending, insurance, and payment options clearly so customers can make informed decisions.
• Process loans, payments, and transactions quickly and accurately, often with multiple customers waiting (cash handling required).
• Move between in-person service, phone follow-ups, and internal systems throughout the day.
• Proactively follow up on renewals, missed payments, and new offers.
• Support collections efforts professionally and consistently.
• Maintain orderly lobby flow, transaction pacing, and customer experience during peak traffic.
• Contribute to daily branch operations, appearance standards, and team results.

Skills

Customer service

Cash handling

Multi-system navigation

Strong communicator

Goal oriented

Job description

Application Deadline Date: November 30, 2026

(Estimated total: $20.92 - $27.18/hr based on results)

Job Description

About the Role

As a CSR at Cash 4 You, you're not a cashier.
You are the front line of the business.

You'll work directly with customers in a fast-paced branch environment, handle real financial transactions, and take ownership of sales and follow-ups that drive branch performance. This role combines face-to-face service, sales execution, and back-office work across lending and collections systems.

This role is best suited for individuals who are comfortable with fast-paced, multi-task environments and who like seeing their effort turn directly into results

What You'll Do

• Welcome customers, assess needs, and match them with the right products and services
• Own your contribution to branch sales targets and performance results
• Explain lending, insurance, and payment options clearly so customers can make informed decisions
• Process loans, payments, and transactions quickly and accurately, often with multiple customers waiting (cash handling required)
• Move confidently between in-person service, phone follow-ups, and internal systems throughout the day
• Proactively follow up on renewals, missed payments, and new offers
• Support collections efforts professionally and consistently
• Maintain orderly lobby flow, transaction pacing, and customer experience during peak traffic
• Contribute to daily branch operations, appearance standards, and team results

How You'll Actually Work

This is a high-throughput, multi-system role.

On a typical shift, you'll switch rapidly between customers, phone calls, and multiple computer systems simultaneously while handling cash and time-sensitive decisions. You'll be expected to maintain speed, accuracy, and composure even when the branch is busy.

This role requires attention to detail and the ability to execute accurately at speed.

What We're Looking For

• High school diploma or equivalent (required)
• Retail sales, customer service, or cash handling experience is an asset
• Comfortable navigating multiple computer systems simultaneously while serving customers face-to-face
• Able to maintain speed, accuracy, and focus in a high-volume environment
• Competitive, goal-driven, and comfortable asking for the business
• Strong communicator who can start conversations and close them
• Reliable, organized, and able to work effectively in high-pressure situations
• Willing to support nearby locations when needed (flexibility creates opportunity)

What We Offer

• Strong base wage plus industry-leading performance bonuses tied directly to results
• Clear path to advancement for top performers (Branch Manager, Trainer)
• A role where effort, pace, and ownership actually matter

Additional Compensation

CSRs may earn a monthly performance bonus when defined targets are met. Bonus eligibility and payout amounts vary based on individual performance, branch results, and market conditions and are not guaranteed.

Vacancy Status: This posting is for an existing vacancy.

AI Disclosure: We use AI-based tools to help screen, assess, and or select applicants as part of our hiring process.

Land Acknowledgement

The Municipalities of Bruce and Grey Counties sit on the traditional territory of the Anishnabek Nation : The People of the Three Fires known as Ojibwe, Odawa, and Pottawatomie Nations. We give thanks to them, and to the Chippewas of Saugeen , and the Chippewas of Neyaashiinigmiing , as the traditional keepers of this land and water, and we also recognize the traditional homeland of the Metis Nation .

Charitable registration number 11907 4995 RR0001