Customer Service Representative

Aspire Lifestyles Services Limited; Ottawa; Remote; CAD 60,000 - 80,000; Full time

Job summary

A customer service firm is seeking a Remote Customer Service Representative to provide support to Card Members. Candidates should have a high school diploma, along with two years of customer service experience and one year of call center experience. Duties include maintaining a positive attitude and navigating multiple systems to ensure customer satisfaction. This position offers competitive pay, comprehensive benefits, and career growth opportunities.

Benefits

Competitive pay

Monthly performance bonuses

Comprehensive benefits plan

Qualifications

• 2 years of customer service experience required.
• 1 year of call center experience required.
• Prior experience in hospitality or travel industries preferred.

Responsibilities

• Provide customer satisfaction through support via phone and email.
• Maintain a professional attitude while assisting Card Members.
• Navigate multiple systems for effective service.

Skills

Customer service orientation

Problem-solving ability

Strong internet skills

Call center experience

Education

High school diploma or equivalent

Job description

Job Description

Customer Service Representative (Remote)

Location Requirement : MUST be located in Ontario, Canada

Company: Aspire Lifestyles Americas, Inc.

Job description

Aspire Lifestyles Services Limited is looking for passionate, customer-focused professionals to join our team as Remote Lifestyles Concierges! If you thrive in a fast-paced call center environment and love helping others, this is your chance to build a rewarding career from the comfort of your home.

Why join us?

• Full-time, 8-hour shifts with a fixed schedule (up to 40 hours / week).
• Competitive pay : $20.00 / hour + monthly performance bonuses.
• $2.00 / hr shift premiums for all hours worked after 7pm ET.
• Comprehensive benefits plan after only 30 days of employment.
• Opportunity to participate in our RRSP program with company match after 1 year.
• Paid training and time off.
• Career growth opportunities in a supportive, inclusive environment.
• No sales required.

Schedule Requirements

• Must be available for full-time work.
• Afternoon, evening, and weekend availability required.

Here’s what you bring to the team

• The passion to always put the Card Member’s experience at the forefront of everything you do while maintaining a positive and professional attitude.
• The ability to think outside of the box and go above and beyond to provide customer satisfaction.
• Strong internet skills - Proficiency in navigating multiple systems simultaneously.
• Experience working in a fast paced, structured call center environment servicing customers through inbound and outbound virtual channels (phone and email).

Work-from-Home Requirements

• Private, distraction-free home office with a lockable door.
• MUST have a Smart Phone that can operate the most up‑to‑date operating system.
• High‑speed hard wired ethernet internet connection (minimum 25 Mbps download / 5 Mbps upload). Please note that you cannot use Wi‑Fi or Wi‑Fi Pods / extenders.
• No satellite internet connections.

Qualifications

• High school diploma or equivalent is required.
• 2 years of customer service experience required.
• 1 year of Call Center experience required.
• Prior experience in the Hospitality or Travel industries preferred.
• Must be able to pass a pre‑employment background screening.

Aspire Lifestyles is committed to ensuring accessibility for all persons with a disability and to providing excellence in serving all customers including people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.