Customer Service Representative

McDougall Energy Inc.; Northwestern Ontario; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading energy solutions provider located in Thunder Bay, Ontario, is seeking a part-time Customer Service Representative. Responsibilities include providing excellent customer service, maintaining store conditions, and ensuring the correct operation of cashier systems. The ideal candidate should be customer-focused, have a high school diploma or be working towards it, and be available for night shifts and weekends. Join our dedicated team and make a difference in the energy industry.

Benefits

Career growth opportunities

On-the-job training

Friendly work environment

Qualifications

• Friendly, enthusiastic and customer service focused.
• Takes pride in their work.
• Ability to stand for long periods.
• Must communicate clearly and effectively.

Responsibilities

• Provide efficient customer service.
• Maintain a clean, safe work environment.
• Ensure accurate operation of cashier systems.
• Adhere to company policies and procedures.

Skills

Customer service skills

Effective communication

Teamwork

Attention to detail

Education

High school diploma or working towards it

Job description

Overview

McDougall Energy is a Canadian family-owned business that distributes quality petroleum products and services reliably and responsibly. We are dedicated to delivering customized solutions that meet customers’ needs, improve lives, and enrich communities. At McDougall Energy, every team member has a role in fulfilling our purpose, and we provide trust, support, and opportunities to do their best work. We are recognized as a Platinum Club member of Canada's Best Managed Companies, having consecutively retained our designation since 2011.

About The Opportunity

We are seeking a motivated, results-driven individual to join our team as a part-time Customer Service Representative at our John St Esso Circle K located at 1120 John Street, Thunder Bay, ON.

Reporting to the Site Manager, this position is responsible for:

• Providing prompt, efficient and courteous customer service to all customers.
• Maintaining a clean, safe, customer-friendly work environment.
• Ensuring all exterior store conditions are maintained to enhance the property’s curb appeal.
• Ensuring accurate operation of cashier systems.
• Ensuring all paperwork submitted is accurate and balanced.
• Adhering to all company policies and procedures as prescribed.
• Enforcing age verification for the sales of tobacco, lottery and alcohol products.

About You

The ideal candidate will have:

• High school diploma or working towards completion
• Friendly, enthusiastic and customer service focused
• Takes pride in their work
• Superior customer service skills with a desire to be part of a performance-driven team
• Previous experience in customer service/retail preferred
• Must be able to communicate clearly and effectively with customers and coworkers
• Ability to stand for long periods of time
• Must be able to work night shifts and weekends and holidays

The successful candidate will be required to successfully pass the Retail Smart Serve course if not already certified.

About Us

McDougall Energy is a Canadian, family-owned business that has been providing products and services to customers since 1949. We are thrilled to be recognized as a Platinum Club member of Canada's Best Managed Companies. We credit our success to our talented team and believe in providing them with opportunities to make a meaningful impact on our business and their careers. Join us and help us continue a tradition of meeting the needs of our customers and our communities and connecting them to the energy solutions of today and tomorrow.

What We Offer

We offer career growth and development through on-the-job training, professional courses, and peer learning in a friendly and inclusive work environment that allows you to thrive both personally and professionally.

Are you ready to power your career, and make a difference in the energy industry? Get energized and apply online at www.mcdougallenergy.com/careers

McDougall Energy is committed to an inclusive, barrier-free recruitment and selection process and workplace. If you require any accommodation, please notify us and we will work with you to meet your needs. Confidentiality of all applicants assured. Only those selected for interviews will be contacted and we thank all other applicants for their interest.