Customer Service Representative

GFL Environmental; Northwestern Ontario; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading environmental services provider in Northwestern Ontario is seeking an experienced Customer Service Representative to join their team. The role involves handling customer inquiries and providing exceptional service through various channels such as phone and email. Ideal candidates have 1-2 years of call center experience and strong communication skills. This is a demanding full-time position with employer-paid benefits and a commitment to excellent customer care.

Benefits

100% Employer-paid benefits program

Group Retirement Savings Plan with Company Matching

Stock Options

Profit Sharing

Paid Vacation

Permanent Full-time Role

Qualifications

• 1-2 years of customer service call center experience.
• Excellent communication skills.
• Ability to work in a fast-paced environment and meet deadlines.

Responsibilities

• Assist in handling incoming customer calls and questions.
• Provide excellent customer service and professionalism to all customers.
• Monitor and document customer complaints and report issues.
• Download, distribute, and answer customer inquiries via email.

Skills

Typing

Data Entry

Customer Service

Basic Math

Computer Skills

Windows

Banking

Upselling

Pricing

Sanitation

Cash Handling

Stocking

Tools

Microsoft Outlook

Microsoft Word

Excel

Job description

Our team in Kenora ON is looking for an experienced Customer Service Representative to join our growing team! The Customer Service Representative will assist in handling incoming customer calls and questions in a professional courteous manner.

Key Responsibilities

• Provide excellent customer service and professionalism to all customers via phone email or via the web.
• Communicate clearly and concisely with on-the-road employees to give instructions and assistance.
• Answer incoming customer phone calls via Five9.
• Receive and resolve within established guidelines customer questions and concerns.
• Monitor resolve document and report all customer complaints driver route sheets and call-in sheet and all customer problems relating to operations and coordinate with sales.
• Track customer information and concerns and enter data into database.
• Work with supervisors to ensure that all missed stops and special pick-ups are completed daily.
• Provide timely and accurate information regarding missed stops or other customer concerns.
• Download distribute and answer all customer inquiries received via email.
• Perform other duties and responsibilities as required or requested by management.

Key Requirements

• One (1) to Two (2) years customer service call center experience.
• Shift timings Monday through Friday 8am to 4 : 30pm.
• Able to work fully onsite.
• Ability to implement solutions to general and specific customer concerns.
• Ability to work in fast-paced environment meet time deadlines and perform under pressure.
• Excellent communication skills.
• Proficient in Microsoft Outlook Microsoft Word and Excel.

Key Benefits

• 100% Employer-paid benefits program.
• Group Retirement Savings Plan with Company Matching and Stock Options
• Profit Sharing
• Paid Vacation
• Permanent Full-time Role

Required Experience

Unclear Seniority

Key Skills

• Typing
• Data Entry
• Customer Service
• Basic Math
• Computer Skills
• Windows
• Banking
• Upselling
• Pricing
• Sanitation
• Cash Handling
• Stocking

#GFLTalent

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all without regard to race religion color national origin citizenship sex sexual orientation gender identity age veteran status disability genetic information or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position please contact

Employment Type : Full-Time

Experience : years

Vacancy : 1