Customer Service Representative

Epiroc; Northwestern Ontario; Remote; CAD 45,000 - 60,000; Full time

Job summary

A leading equipment company is looking for a Customer Service Representative to assist customers with inquiries, process orders, and maintain documentation. Candidates should have a high school diploma, at least three years of relevant customer service experience, and be proficient in Microsoft Office. This remote position is open to candidates located within Canada. Bilingual skills are preferred.

Benefits

Health care eligibility

Wellness program

Tuition reimbursement program

Paid Vacation

Qualifications

• Minimum three years of customer service experience in parts and service operations.
• Experience in the mining or construction industries preferred.

Responsibilities

• Respond to customer inquiries regarding stock availability, pricing, lead times.
• Process orders and warranty claims using SAP and CRM systems.
• Ensure prompt resolution of customer technical inquiries.
• Maintain documentation for orders, invoices, and credits.

Skills

Proficiency in Microsoft Office

Communication skills

Attention to detail

Self-motivated

Bilingual (English/French)

Education

High school diploma or equivalent

Associate’s degree (preferred)

Tools

SAP

CRM platforms

Job description

Epiroc – Customer Service Representative

United. Inspired. Performance unites us, innovation inspires us, and commitment drives us to keep moving forward.

We want all our people to have a strong sense of belonging. Epiroc’s diversity approach is holistic, and our goal is to continue attracting, developing and retaining talented employees from diverse backgrounds.

Benefits

• Benefits eligibility begins the 1st of the month after start date
• Health care eligibility – including medical, dental, vision, prescription and telemedicine
• Wellness program
• Employee discounts
• Short and long-term disability insurance
• Life and AD&D insurance
• Flexible Spending Accounts (FSAs) and Health Savings Account (HSA)
• Employee Assistance Program
• 401(k) plan
• Direct deposit
• Tuition reimbursement program
• Paid Vacation

Work Type

This position is remote and open to candidates located within Canada.

Responsibilities

• Respond to customer inquiries regarding stock availability, pricing, lead times, delivery, and technical product details via phone and email.
• Process orders, quotes, return merchandise authorizations (RMAs), and warranty claims using SAP and CRM systems.
• Support customers with initial technical inquiries, ensuring prompt resolution or escalation to technical experts.
• Maintain accurate documentation for orders, invoices, warranties, and credits.
• Track and communicate updates on shipments, back orders, and product availability.
• Promote Epiroc products and services by keeping customers informed of new offerings, special programs, and promotions.
• Meet or exceed customer satisfaction and sales performance metrics.
• Participate in training programs, seminars, and team meetings to enhance product knowledge and customer engagement skills.

Knowledge / Education

• High school diploma or equivalent; an associate’s degree is preferred.
• Minimum three years of customer service related to parts and service operations, preferably in the mining or construction industries.

Skills and Abilities

• Proficiency in Microsoft Office (Word, Excel, Outlook) and experience with SAP or similar CRM platforms.
• Strong verbal and written communication skills, with excellent attention to detail and organizational abilities.
• Ability to visualize mechanical and hydraulic equipment scenarios and explain product features and benefits effectively.
• Self‑motivated, adaptable, and capable of working independently or as part of a team.
• Bilingual (English/French) preferred.

Equal Opportunity Statement

We believe all persons are entitled to equal opportunity. We encourage applications from all qualified persons, including women, visible minorities, Indigenous Peoples, and persons with disabilities. We also welcome applications from non‑Canadians who are eligible to work in Canada.

Accommodations are always available on request for candidates taking part in all aspects of the selection process. If contacted regarding your application, please advise your Human Resources representative if you require accommodation to attend an interview or participate in the selection process.

How to Apply?

All candidates must submit a cover letter and resume outlining how their experience and training meet the basic requirements listed above. Qualified candidates must be eligible to work in Canada and can apply online at epiroc.com/en-ca/epiroc-careers.