Customer Service Representative

iA Financial Group; Montreal; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading financial services company in Canada is looking for a Customer Service Representative to support insured clients and brokers. You will handle calls and emails, manage case documentation, and contribute to a dynamic team. The ideal candidate has at least 2 years of customer service experience and advanced French for effective communication. This full-time position offers a competitive wage and a collaborative environment.

Benefits

Competitive hourly wage starting at 25.60 CAD

Flexible group insurance

Retirement plan

Wellness days

Telemedicine services

Employee and family assistance program

Performance bonus

Discounts on company products

Qualifications

• Minimum of 2 years of experience in a call center or customer service.
• Advanced level of French proficiency required.
• Excellent interpersonal skills and stress management abilities.

Responsibilities

• Respond to incoming calls and emails from clients and partners.
• Conduct follow-ups through outbound calls.
• Handle complex or special cases and ensure timely follow-up.
• Contribute to service objectives based on established indicators.

Skills

Customer service experience

French proficiency (advanced)

Interpersonal skills

Stress management

Team spirit

Familiarity with computer tools

Job description

Job Description

Customer Service Representative

Permanent Full-Time Position – Québec or Montréal

Build the future with us

Are you passionate about customer service and eager to contribute to a company that places people at the heart of its priorities? As a Customer Service Representative, you will play a key role in supporting insured clients and brokers—without any sales or solicitation involved. This position allows you to showcase your interpersonal skills in a caring, collaborative, and innovative environment.

What you will accomplish with us

In a contact center environment, you will be responsible for:

• Responding to incoming calls and emails from clients and partners (90%)
• Conducting follow-ups through outbound calls (10%)
• Explaining, informing, and documenting cases based on the nature of interactions
• Updating personal information and documenting new claim requests
• Handling complex or special cases and ensuring timely follow-up
• Contributing to service objectives based on established indicators and protocols
• Actively participating in daily meetings and proposing improvement ideas

What could accelerate your success in this role

We are looking for someone who:

• Has a minimum of 2 years of experience in a call center or customer service
• Demonstrates an advanced level of French proficiency, as the role involves daily communication with French-speaking clients and partners to provide product information, follow up on requests, and process transactions
• Shows strong team spirit and a positive attitude
• Possesses excellent interpersonal skills and stress management abilities
• Is comfortable with various computer tools and software

Why you’ll love working with us

• A minimum hourly wage of 25.60 CAD, adjusted based on your experience
• No sales or solicitation
• A caring and dynamic team
• A 35-hour work week, Monday to Friday, between 8 a.m. and 5 p.m.
• A healthy, safe, fair, and inclusive work environment
• Competitive benefits: flexible group insurance, retirement plan, stock purchase plan, wellness days, telemedicine, employee and family assistance program, ergonomic furniture, performance bonus, discounts on iA products, and more

Get ahead and apply now!

Still hesitating to apply?

At iA, we believe in potential and value diverse experiences. If this role inspires you, dare to apply—your place might be with us, and we want to get to know you!

Location: Québec, Québec
Other Possible Location: Montreal, Quebec

Company

iA Financial Group

Posting End Date 2025-11-21

Company Overview

iA Financial Group* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re invested in you.

* iA Financial group includes the following entities: iA Services financiers, iA assurance auto et habitation, iA Gestion privée de patrimoine, PPI Management, Investia, iA Gestion de placements, Prysm, iA Clarington, Michel Rhéaume et associés, Garanties Nationales, WGI Manufacturing, WGI Service Plan Division, Lubrico, iA Financement auto

Our Commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs.