Customer Service Representative

Freightos; Montreal; Hybrid; CAD 38,000 - 40,000; Full time

Job summary

A leading logistics technology company in Montreal is seeking a Customer Service Representative to specialize in customs brokerage. This role involves providing excellent support to clients, managing inquiries, and facilitating customs transactions while ensuring compliance with regulations. The position offers a hybrid work model and opportunities for professional growth in the dynamic field of customs brokerage. Candidates should possess strong communication skills and an interest in international trade.

Benefits

Pay: $38-$40K

15 paid vacation days plus holidays

Annual training budget

Equity incentives

Hybrid work model with just 2 days in person per week

Qualifications

• Demonstrated interest in customs brokerage and international trade.
• Ability to be physically present at our Montreal office a minimum of 8 times monthly.

Responsibilities

• Provide prompt responses to client inquiries through phone and email.
• Manage a shared email inbox for timely responses.
• Prepare quotes for customs brokerage services.
• Facilitate payment processing for services.
• Assist with CARM registration and CBSA-related requirements.
• Collaborate with internal departments for shipment releases.
• Resolve customer issues professionally.
• Follow up with clients for missing documents.

Skills

Proficient in Google Sheets or Microsoft Excel

Exceptional organizational skills

Clear and professional communication

Customer-focused mindset

Adaptable team player

Education

High school diploma or equivalent

Job description

About Us

Almost every single thing that you eat, wear, or use (yes, even that Pikachu-shaped baseball cap you secretly love to wear) is imported. But before it makes it past the border, there’s a final, looming hurdle: customs. A complex maze of regulations, enough documentation to bankrupt Dunder Mifflin, harmonized codes, and debates about Santa suit classifications stand between businesses and their products hitting the shelves.

Clearit Canada makes customs brokerage seamless for importers in the US and Canada with a modern, digital, frictionless platform. And we’re not alone; Clearit is a proud part of the Freightos Group, a logistics technology company that aims to make global trade frictionless. We work with some of the largest companies in the world, are regularly featured in top-tier publications, make our families proud and are traded on the Nasdaq (CRGO).

About the Role

As a Customer Service Representative specializing in customs brokerage, your role is crucial in ensuring smooth and efficient operations that consistently meet our clients' needs. You are the primary point of contact, acting as a bridge between our clients and the complex regulations of international trade. Your ability to manage detailed tasks effectively will facilitate seamless transactions and enhance our clients' overall experience with our services.

This entry-level position offers an excellent opportunity to develop professional skills in the dynamic field of customs brokerage. Your proactive follow-up, problem-solving acumen, and keen attention to detail will be key to your success and growth within the department.

Responsibilities

• Provide prompt, professional, and courteous responses to client inquiries through phone and email.
• Efficiently manage a shared email inbox to ensure that responses and follow-ups are executed in a timely manner.
• Accurately prepare quotes for customs brokerage services and associated fees.
• Proactively contact clients to facilitate the processing of payments for services.
• Assist clients with CARM registration, RPP (Release Prior to Payment) bond enrollment, and navigate other CBSA-related requirements.
• Collaborate with internal departments to facilitate the seamless release of shipments.
• Resolve escalated customer issues with a problem-solving approach and professional fineset.
• Diligently follow up with clients to collect missing documents or information necessary for customs clearance.

Hybrid

Yes

Requirements

Basic Requirements

• High school diploma or equivalent
• Proficient in Google Sheets or Microsoft Excel with ability to manage working data and formulas
• Demonstrated interest in customs brokerage and international trade
• Exceptional organizational skills with strong attention to detail
• Clear and professional written and verbal communication abilities
• Customer-focused mindset with proven interpersonal skills
• Adaptable team player who welcomes feedback and continuous improvement
• Ability to be physically present at our Montreal office a minimum of 8 times monthly

Preferred Requirements

• Bilingual (French & English)
• Dispatching experience
• Experience or demonstrated interest in utilizing AI to improve operational efficiency
• Background in logistics or supply chain management
• Knowledge of transportation management systems
• Familiarity with customs documentation and procedures

Schedule

M-F 8 hours per day. 9am-5pm EST.

Benefits

• Pay : $38-$40K
• Hybrid work model with just 2 days in person per week
• 15 paid vacation days plus holidays
• Annual training budget
• Equity incentives that vest over time, aligning your success with company growth
• Location in Montreal, Quebec (metro Namur)

Freightos is an equal opportunity employer, committed to treating all potential employees fairly and ensuring equal opportunities for everyone.