Customer Service Representative

Panasonic North America; Mississauga; Hybrid; CAD 40,000 - 60,000; Full time

Job summary

A leading technology company is seeking a Customer Service Representative in Mississauga. The role involves processing customer orders, handling inquiries, and maintaining records in SAP. Candidates should have a high school diploma, strong problem-solving skills, and proficiency in Microsoft Office, especially Excel. This full-time hybrid position offers comprehensive benefits and supports total well-being, including medical coverage and retirement plans.

Benefits

Comprehensive medical, dental, and vision coverage

Retirement savings plan

Education assistance program

Employee volunteer program

Competitive rates on home and auto insurance

Qualifications

• A high school diploma with 1 year of related work experience is required.
• Proficient in Microsoft Office, especially Excel.
• Excellent problem-solving skills to resolve customer disputes.

Responsibilities

• Process customer orders and prepare related documentation.
• Handle special customer requests and maintain order data in SAP.
• Advise customers on order status and delivery dates.

Skills

Problem solving

Effective communication

Relationship building

Education

High School Diploma

Tools

Microsoft Excel

SAP ECC

Job description

Overview

Panasonic Canada Inc. is currently looking to hire for the position of Customer Service Representative.

The customer service representative will process customer orders for electric works and other LDS product categories, maintain and monitor account credit/debit charges relating to customer accounts in accordance with established policies and procedures, and prepare all associated documentation including special pricing, delivery arrangements and other order processing details. The candidate will also prepare purchase orders, work with vendors in support of delivery requirements, and provide backup support for other LDS order desk areas duties due to illness or vacation or workload. Acts as inside support for a variety of internal contacts such as account managers, marketing, demand planning, distribution, warehouse and finance staff, and performs other related duties as assigned.

This is a full-time, hybrid position. Any office-based work will be performed from our Mississauga office at Ambler Drive.

Candidates must be legally eligible to work in Canada at the time of application. Panasonic Canada Inc. does not offer sponsorship for temporary work permits, visas or permanent residency.

Responsibilities

• Process customer orders using detailed departmental programs, prepare all associated documentation (including special pricing, delivery arrangements and other order processing details), track special price programs, promotions, stock availability and advise customers and internal staff of back orders.
• Handle special customer requests regarding product orders, back‑order information and delivery schedules. Process orders received via phone, email and EDI and maintain appropriate backup and files.
• Ensure appropriate customer order data relating to account information, item/quantities, distribution methods, payment modes and other delivery terms is entered to SAP.
• Advise customers at point of order processing and at regular intervals of order status and anticipated delivery dates to ensure customer satisfaction.
• Prepare purchase orders in SAP based on sales order requirements and special pricing.
• Send purchase orders to local vendors and monitor placement through vendor portal.
• Create and maintain master data load sheets, info records and source lists for procured products.
• Coordinate with factory and local vendor to meet special pricing and customer delivery requirements.
• Track delivery dates and align orders with local supplier schedules.
• Support inventory procurement and ensure purchasing aligns with safety stock requirements.
• Partner with Product Managers to maintain appropriate inventory levels and product models.
• Investigate any customer invoicing problems relating to pricing errors, price protection, customer rebates, spiffs, special pricing claims, short shipments, freight claims and correct any discrepancies in accordance with PCI pricing policies and procedures.
• Maintain and monitor account credit/debit charges relating to customer accounts in accordance with established policies and procedures and enter pertinent account adjustments (including explanation of credit/debit request to facilitate approval by accounting).
• Process scheduled and unscheduled customer returns and create appropriate documentation for all credit/debit transactions for future verification and audit requirements.
• Provide coverage for other Industrial Electric Devices (IED) areas and duties due to illness or vacation or workload. These duties may include responding to, or forwarding incoming calls, receiving, entering and confirming orders.
• Maintain a broad knowledge of the areas, product lines, accessories and individual functions in order to assist customers.
• Act as inside support and assist with inquiries for a variety of internal contacts such as account managers, marketing, demand planning, distribution, warehouse and finance staff.
• Source customer information details relating to account status, distribution status and any other sales related issues. Provide customer information to internal account managers if required.
• Provide stock availability reports and other ad‑hoc reports.
• Assist with other general administration duties as required.

Qualifications

• High School Diploma with 1 year of related work experience.
• Working knowledge of Microsoft Office including Microsoft Excel.
• Excellent problem‑solving skills to resolve customer order disputes and maintain good customer relations.
• Ability to build strong relationships with internal and external stakeholders.
• Be able to communicate effectively with customers and internal teams.

NICE-TO-HAVES

• Experience with SAP ECC or SAP SD would be an asset.
• Written and spoken proficiency in French will be an asset.

BENEFITS & PERKS – WHAT’S IN IT FOR YOU

Panasonic Canada prioritizes total wellbeing. We offer a wide variety of benefits and programs to support your physical, emotional, financial, social, and environmental health.

• Comprehensive Medical, Dental and Vision Coverage with a Health Spending Account
• Panasonic Retirement Pension Plan (RPP/DCPP)
• Group Retirement Savings Plan (RSP)
• Generous Parental Leave Top Up
• Education Assistance Program / Tuition Reimbursement
• Employee Purchase Program
• Employee & Family Assistance Program (EFAP)
• Competitive Rates on Home and Auto Insurance
• Employee Volunteer Program – Paid Time Off for Volunteer Days
• Onsite Events!
• And many more benefits & perks

HYBRID WORK MODEL

Panasonic Canada Inc. supports a hybrid work model. Employees can expect to be in the office for a variable number of days per week based on the needs of the business unit, while having the ability to also work remote.

Panasonic Canada Inc. offers a Flexible Work Options policy which includes the ability to work remote, mobile, and create a compressed work schedule.

WHO WE ARE

Meet Panasonic! Panasonic Canada Inc., a subsidiary of Panasonic Corporation of North America, is a leading provider of Consumer Lifestyle technologies, as well as innovative Smart Mobility, Sustainable Energy, Immersive Experiences, and Integrated Supply Chain solutions for its business and government clients. Panasonic is creating technologies that move us.

At Panasonic Canada, we do more than just offer great products and solutions. We pride ourselves in promoting gender and culture equality, as well as encouraging personal growth and success to elevate our 350+ employees to their full potential. Their passion has been one of the driving forces behind our success for more than 100 years.

HOW TO APPLY

Please include a PDF copy of your current resume.

DIVERSITY, EQUITY, & INCLUSION AT PANASONIC CANADA, INC.

In order to drive our business to continued heights, our business practices and our contribution to society must be rooted in diversity, equity and inclusion. We foster an environment in which everyone is able to share their voice and talents, in a safe space, where they have the opportunity and resources to fully realize their potential. We are therefore committed to developing and realizing programs, tools and processes that ensure a diverse, equitable and inclusive environment for our employees.

AODA POLICY

Panasonic Canada Inc. has an accommodation process in place and provides accommodations for job applicants with disabilities as appropriate. Assessment and selection materials and procedures can be made available in accessible formats and methods as appropriate. If you require a specific accommodation because of disability or medical need, please let us know when selected to take part in our recruitment process so that reasonable arrangements can be made for the appropriate accommodations to be in place as you move through our process.

Only candidates selected for an interview will be contacted.

We thank you for your interest in working for Panasonic Canada Inc.

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