Customer Service Representative

HARRY ROSEN; Mississauga; On-site; CAD 30,000 - 60,000; Part time

Job summary

A luxury retail company in Mississauga is seeking a Part Time Customer Service Representative to deliver exceptional client service at the service desk and support store operations including order fulfillment and inventory tasks. The ideal candidate has 2+ years of retail experience, preferably in a luxury environment. This position offers the opportunity to work in a dynamic team and contribute to store presentation and customer satisfaction.

Qualifications

• Minimum of 2 years of retail experience in a customer-facing role, preferably in a luxury environment.
• Experience with shipping, receiving, merchandising, order fulfillment and inventory management in retail.
• Demonstrated interest in using technology to support retail customer service functions.

Responsibilities

• Process client transactions accurately through the POS and manage daily cash handling tasks.
• Support service desk activities and provide client resolution.
• Pick E Commerce orders and support BOPIS operations to meet targets.
• Assist with logistics tasks such as markdowns and stock maintenance.
• Maintain store presentation and assist with seasonal merchandising.

Skills

Customer service orientation

Multi-tasking

Strong communication skills

Job description

Summary

Part Time Customer Service Representative responsible for delivering exceptional client service at the service desk and supporting store operations including order fulfillment, merchandising, and inventory tasks. The role supports omni channel activities and maintains store presentation while assisting sales floor needs as required.

Responsibilities

• Process client transactions accurately through the POS and manage daily cash handling tasks.
• Collect and maintain new and existing client contact information and files.
• Support service desk activities, provide client resolution and elevate issues when appropriate.
• Pick E Commerce and in store transfer orders and support BOPIS operations to meet pick rate targets.
• Assist with logistics tasks such as markdowns, re tagging, re ticketing and stock maintenance.
• Maintain store presentation and assist visual team with seasonal merchandising and displays.
• Support inventory preparations and counts and monitor return items for restocking.
• Provide cross functional support on the sales floor and assist with daily tasks and ad hoc projects.
• Adhere to company standards and deliver consistent, high quality customer service.

Requirements

• Minimum of 2 years of retail experience in a customer facing role, preferably in a luxury environment.
• Experience with shipping, receiving, merchandising, order fulfillment and inventory management in retail.
• Prior experience working at a service desk providing exceptional customer service is preferred.
• Strong service orientation with the ability to manage and assist multiple customers efficiently.
• Demonstrated interest in using technology to support retail customer service functions.
• Ability to work effectively as part of a team and support cross functional activities.
• Strong multi tasking and communication skills.