Customer Service Representative

ROCKWOOL North America; Milton; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading global manufacturer is seeking a Customer Service Representative for their Milton office. This role involves processing customer orders and inquiries while prioritizing relationship building with clients. Candidates should have a solid customer service background and experience managing high volumes of orders. The position offers competitive pay and benefits from day one, promoting a culture of inclusivity and career growth.

Benefits

Comprehensive medical, dental, and vision plans

Retirement Pension Matching Program

Generous PTO and paid holidays

Educational Assistance & Career Growth

Fitness reimbursement and EAP access

Company-provided PPE and programs

Qualifications

• 1-3 years’ experience managing high volume of orders.
• Experience in customer service is essential.
• Ability to manage multiple tasks and work autonomously.

Responsibilities

• Process customer orders and inquiries in a timely manner.
• Record and respond to customer requests and concerns.
• Run reports to track execution of customer orders.

Skills

Customer service background

Multi-tasking

Time management

Education

Post secondary degree

Tools

SAP

MS Office products

Excel

Job description

We are seeking a Customer Service Representative based in our Milton office to join the Customer Service team. This is a contract position ending in December 2026.

This is a fully on-site role in our Milton, ON head office. Working hours for this role are 8:30am - 5pm or 9:30am to 6pm Monday through Friday.

Ready to help build a better future for generations to come?

In an ever-changing, fast paced world, we owe it to ourselves and our future generations to live life responsibly. At ROCKWOOL, we work relentlessly to enrich modern living through our innovative stone wool solutions.

Join us and make a difference!

Your future team:

You will become part of the Customer Service Team reporting to Customer Service Manager. The team currently has 10 customer service representatives

What you will be doing:

Our Customer Service Representatives work within our Supply Chain organization and are on the frontline of our business. Along with our exceptional sales team, no one knows our customers better than us. Each day brings on new challenges and opportunities, but a typical day may entail:

• Processing a high volume of customer orders and inquiries in a timely, courteous, and professional manner

• Recording, processing and responding to all customer requests and concerns

• Running daily and weekly reports to track accurate execution of customer orders

• Liaising with several members of supply chain to see each order from submission to delivery

• And above all, take pride in relationship building to set our customers and ROCKWOOL up for continued success

What you bring:

• You have a rock-solid customer service background!

• 1-3 years’ experience managing high volume of orders.

• Prior SAP experience is a plus!

• Excel is a plus.

• Post secondary degree

• Computer software - MS Office products

• We know you’re smart because you’re thinking about joining us at ROCKWOOL, but we’ll be an even better fit for each other if multi-tasking, autonomy and time-management are high up on your skills list.

What we offer:

• Competitive Pay & Benefits from Day 1: Comprehensive medical, dental, massage therapy, and vision plans.

• Retirement Pension Matching Program

• Paid Time Off: Generous PTO, paid holidays, and top up plans for maternity and paternity leave.

• Educational Assistance & Career Growth: Invest in your future.

• Wellness Perks : Fitness reimbursement and EAP access.

• Safety First: Company-provided PPE and programs to keep you protected

Who we are

Founded in 1937 in Denmark, ROCKWOOL transforms volcanic rock into sustainable, innovative products that improve lives and communities. With over 12,000 employees across 51 manufacturing facilities in 40+ countries, we share one common mission: to release the natural power of stone to enrich modern living. Sustainability is central to our business strategy. Through our partnership with One Ocean Foundation and in connection with our sponsorship of the Denmark SailGP team, we help raise awareness around ocean health challenges in an effort to accelerate solutions to protect it.

Work Environment & Conditions

Our offices are designed to inspire collaboration, creativity, and meaningful social interactions., empowering employees to achieve balance and bring their best selves to work. ROCKWOOL is deeply committed to giving back to our communities. Through global philanthropic initiatives, community involvement, and sustainability efforts, we strive to create a positive impact in the communities we serve.

Our Culture and Commitment

We are dedicated to fostering an inclusive workplace where everyone feels valued, respected, and heard. With employees representing 79 nationalities, we champion diversity, provide equal opportunities, and actively combat all forms of discrimination. At ROCKWOOL, you'll find a welcoming team environment built on what we proudly call “The ROCKWOOL Way”. This cultural foundation reflects our core values: ambition, responsibility, integrity and efficiency.

ROCKWOOL is proud to be an Equal Opportunity Employer. We assess all qualified candidates based solely on their skills and qualifications, without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.