Customer Service Representative

Abstract Management Group; London; On-site; CAD 40,000 - 55,000; Full time

Job summary

A dynamic consulting firm in London, Ontario, is seeking a Customer Service Representative to provide friendly service and support to customers. The role requires 1-3 years of experience in customer service or related fields, and offers opportunities for professional growth and advancement into management. Candidates should possess excellent communication skills and a strong work ethic in a fast-paced environment.

Qualifications

• 1-3 years experience in customer service, sales, or hospitality.
• Exceptional work ethic and desire for professional growth.
• Ability to work in a fast-paced environment.

Responsibilities

• Deliver friendly customer service and information to customers.
• Troubleshoot customer objections while maintaining professionalism.
• Maintain accurate records of customer interactions.
• Cultivate knowledge on products and services.
• Attend team meetings for skill development and networking.

Skills

Outstanding communication skills

Emotional intelligence

Ability to multitask

Teamwork

Independent work

Job description

Are you tired of having the same routine every day? Are you looking for a dynamic, fun-filled business environment? Do you find joy in interacting with people? Are you looking for a growth opportunity? If your answer is yes, then our Customer Service Consultant position might be what you are looking for!

Pathway Promotions is a small, but mighty marketing and consulting firm. We specialize in expanding our client’s business growth through direct-to-consumer interaction. We improve the way that our clients interact with their consumers by utilizing imaginative techniques that have shown actual results. Our ability to provide a positive experience for consumers and our substantial growth achievements is why we continue to acquire more clients and thus the need for additional support through hiring a new Customer Service Representative.

We always put quality over quantity, so we carefully evaluate every application that we receive to ensure we are building the best possible Customer Service Representative team to achieve our goals. All of our goals revolve around growth! Continuously achieving growth and expansion for our clients, which range from telecommunication titans to Government-funded outreach programs. But we also seek personal and professional growth for every member of our team, which is why we have opportunities for fast advancement into management roles.

APPLY NOW AND BECOME OUR NEXT CUSTOMER SERVICE REPRESENTATIVE!

Daily Responsibilities for our Customer Service Representative:

• Deliver friendly customer service while providing information about the products and services to existing and potential customers
• Troubleshoot, and overturn customer objections and questions while maintaining a positive and professional attitude
• Maintain up-to-date and accurate records of all customer interactions and personal information
• Cultivate a knowledge base on all products and services to draw on customer interactions
• Attend team-based meetings to develop new customer service skills, receive personalized training, and network with top executives

Wanted Qualifications for our Customer Service Representative:

• 1-3 years working as a customer service consultant, sales representative, or experience in a retail, restaurant, or hospitality environment
• Outstanding communication skills
• Above-average emotional intelligence and people skills
• Ability to work independently or in a team setting
• Desire to work in a fast-paced customer service environment and the ability to multitask
• Exceptional work ethic
• Self-starter with a desire for professional growth and development

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