Customer Service Representative

Tommy Gun's Original Barbershop; Kelowna; On-site; CAD 40,000 - 45,000; Full time

Job summary

A professional grooming company in Kelowna is seeking a Customer Service Representative to assist with sales orders, customer inquiries, and support team operations. The ideal candidate will have at least 2 years of administrative experience and be proficient in Microsoft Office. The role offers a competitive salary, benefits, and a vibrant team culture with opportunities for career growth.

Benefits

Competitive salary

Comprehensive benefits

Free haircuts

Career advancement opportunities

Qualifications

• Minimum 2 years of administrative experience.
• Strong computer skills, especially Microsoft Excel.
• Experience with an inventory ERP system and POS systems.

Responsibilities

• Be the first point of contact for customers by phone and email.
• Process sales orders and manage returns efficiently.
• Support daily operations for Purchasing, eCommerce, and Distribution teams.

Skills

Administrative experience

Microsoft Office proficiency

Communication skills

Problem-solving

Team player

Tools

ERP system

POS systems

Job description

Customer Service Representative

Location: MKK Distribution Inc. Head Office – Downtown Kelowna, BC

Salary: $40,000–$45,000 per year

Employment Type: Permanent, Full-Time

Join Our Team and Make an Impact!

MKK Distribution Inc. is at the heart of Canada’s professional grooming and salon industry, supporting Tommy Gun’s Barbershops, COBIA Salons, direct e-commerce clients, and other valued customers. Our downtown Kelowna head office is where the action happens—ensuring smooth operations, exceptional service, and satisfied customers every day.

We’re looking for a Customer Service Representative who thrives on variety, loves solving problems, and enjoys being part of a high-energy team. This maternity contract is your chance to step into a role that’s as fast-paced as it is rewarding.

What You’ll Do

• Be the first point of contact for the Barbershops, Salons, e-commerce clients, and other customers—by phone, and email
• Process sales orders, help drive sales, and manage returns, deliveries, and courier/warranty claims efficiently and accurately
• Perform data entry and administrative tasks in Word, Excel, and other systems
• Support the Purchasing, eCommerce and Distribution teams with daily operations
• Think quickly on your feet, solve problems, and keep things moving smoothly
• Contribute to a positive, collaborative, and fun team culture

What We’re Looking For

• Minimum 2 years of administrative experience
• Strong computer skills—proficient in Microsoft Office, especially Excel
• Experience with an inventory ERP system and POS systems
• Excellent communicator—both verbal and written
• Confident and personable—comfortable handling calls, including cold calls
• Quick thinker and problem solver—adaptable in a dynamic environment
• Reliable and responsible—someone who takes ownership and gets the job done
• Energetic team player—your personality complements a high-performing, collaborative team

Schedule

• Monday to Friday, in-office, 7am – 4pm

Why Join Us?

• Be part of one of the most recognized and respected grooming brands in Canada
• Work in a high-growth environment where your ideas and execution make a direct impact
• Competitive salary, comprehensive benefits, and perks (yes — free haircuts!)
• A vibrant, collaborative team culture with opportunities for career advancement

If you’re ready to take on a challenging and rewarding role, apply today with your resume and cover letter. We thank all applicants for their interest; only those selected for an interview will be contacted.