Customer Service Representative

UniglassPlus; Hamilton; On-site; CAD 40,000 - 50,000; Full time

Job summary

A local automotive service company in Hamilton is seeking an Automotive Sales / Customer Service Representative. This role involves maintaining client relationships, assessing needs, and providing ongoing support while handling customer inquiries effectively. Ideal candidates will have strong customer service and sales skills, and attention to detail is crucial. Apply now to join a dynamic team that values professionalism and a positive attitude.

Qualifications

• High school diploma or GED preferred.
• Strong customer service and troubleshooting skills.
• Able to communicate effectively both verbally and in writing.
• Able to work well under pressure.
• Strong attention to detail.
• Able to deal with people sensitively and professionally.
• Computer literate with effective MS Word and Excel skills.
• Proven data entry and typing skills.
• Professional appearance and manners.
• Strong work ethic and positive team attitude.
• Strong sales skills.

Responsibilities

• Maintain and grow sales relationships with existing clients.
• Assess clients' needs and recommend appropriate goods or services.
• Provide input into product design tailored to clients' needs.
• Estimate costs of installing and maintaining equipment.
• Prepare and administer sales contracts and maintain records.
• Consult with clients after sale to resolve problems.
• Handle customer’s phone ordering.

Skills

Strong customer service skills

Troubleshooting skills

Verbal communication

Written communication

Attention to detail

Sales skills

Education

High school diploma or GED

Tools

MS Word

Excel

Email

Job description

Job Description

Title Automotive Sales / Customer Service Representative Reports To Office Coordinator Summary The Automotive Sales / Customer Service Representative (CSR) is responsible for serving customers in person and via the telephone. The CSR is accountable for dealing with customer complaints, inquiries and processing transactions. CSR follows all procedures and policies when providing customer service. CSR participates in all assigned training, setting and meeting personal goals. CSR understands his / her role as brand ambassador and provides positive brand experiences to all customers. Job Duties

Job Duties

• Maintaining and growing sales relationships with existing clients
• Assessing clients' needs, recommending or assisting in the selection of appropriate goods or services, and negotiating prices of other sales items
• Providing input into product design where goods or services must be tailored to suit clients' needs
• Estimating costs of installing and maintaining equipment or service
• Preparing and administering sales contracts and maintaining customer records
• Consulting with clients after sale to resolve problems and to provide ongoing support
• Handling Customer’s phone ordering Requirements

Requirements

• High school diploma or GED preferred
• Strong customer service and troubleshooting skills
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Computer literate, including effective working skills of MS Word, Excel and e-mail
• Proven data entry and typing skills
• Professional appearance and manners
• Strong work ethic and positive team attitude
• Strong skills for sales