Customer Service Representative

Farm Boy Inc.; Hamilton; On-site; CAD 30,000 - 60,000; Part time

Job summary

A retail grocery chain in Hamilton is seeking a part-time customer service representative. You will provide exceptional service and support, handle customer inquiries, and maintain product quality in a vibrant shopping environment. Ideal candidates will have strong interpersonal skills, attention to detail, and the ability to work in a team. Flexibility, including weekends, is required, and fluency in English and French is an asset.

Qualifications

• Superior customer service and organizational abilities.
• Experience in a retail environment is an asset.
• Ability to work with little supervision and high attention to detail.
• Effective communication skills in both English and French are an asset.

Responsibilities

• Provide superior customer service and support the company's vision.
• Handle customer questions and comments confidently.
• Package stock and ensure proper display signage.
• Maintain cleanliness and safety in work areas.
• Comply with health and safety policies.
• Assist in opening and closing procedures.

Skills

Customer Service

Organizational Skills

Interpersonal Skills

Typing

Data Entry

Basic Math

Computer Skills

Sanitation

Cash Handling

Stocking

Job description

This position is responsible for contributing to the coordinated efforts of preparing and presenting a high-quality shopping experience to all Farm Boy customers. The performance of the duties must ensure a quality service approach to all customers employees and suppliers. All responsibilities must be performed in a manner consistent with the Farm Boy Way.

Major Responsibilities

• Provide superior customer service and support Farm Boys vision of the best fresh shopping experience.
• Have a passion for food and knowledgeably handle all customer questions or comments confidently.
• Utilizing Farm Boy Service Standards welcome greet and offer customer assistance as required.
• Package stock and rotate display counters ensuring that product is of high quality and finessed with correct signage.
• Keep the work storage and store areas clean and safe at all times by performing general housekeeping as required including sweeping mopping and dusting.
• Comply with all corporate policies especially as they relate to Health and Safety Food Safety and equipment use.
• Perform designated opening and closing procedures and offer assistance to other team members as requested.
• May be requested to undertake other related duties on a periodic basis.

Qualifications

• Superior customer service organizational and interpersonal skills.
• Experience in a retail environment or an equivalent combination of education and experience will be considered an asset.
• Ability to work with little supervision with a high standard for quality attention to detail and cleanliness.
• Ability to work in a team environment with clear and effective communication style both written and oral.
• Flexible schedule including weekends evenings and holidays.
• Fluency in English and French shall be considered an asset.

Work & Sensory Environment

• Required to stand for long periods of time during shift.
• Required to lift carry or handle heavy objects.
• Required to adapt to temperature changes on occasion (working on the retail floor as well as in coolers and freezers).

Additional Information

Accommodation is available upon request for applicants and employees with disabilities.

Remote Work: No

Employment Type: Part-time

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Experience: years

Vacancy: 1