Customer Service Representative

Harding Medical; Halifax; On-site; CAD 40,000 - 50,000; Full time

Job summary

Harding Medical is looking for a Customer Service Representative in Halifax, Nova Scotia. The role involves assisting customers by providing product information, handling orders, and making outbound calls to long-term care facilities.

The ideal candidate should have at least 1 year of experience in customer service and possess good organizational and communication skills. Familiarity with the home medical industry and Microsoft Office knowledge is advantageous.

Qualifications

• 1+ year in a customer service or sales position.
• Experience in the home medical industry is an asset.
• Basic knowledge of medical terminology is beneficial.

Responsibilities

• Assist customers with product information, pricing, and orders.
• Make outbound calls to introduce products to facilities.
• Host education sessions and product demonstrations.

Skills

Customer service experience

Knowledge of Microsoft Office

Communication skills

Adaptability and versatility

Education

Grade 12 or equivalent

Job description

Customer Service Representative – Halifax, Nova Scotia

Harding Medical is searching for a Customer Service Representative to join our team.

Responsibilities

• Assist customers by providing product information, price quotes, and delivery dates, and recommend products.
• Make outbound calls to introduce products and services to Long-term Care, Special Care, and Retirement Living facilities.
• Visit facilities to host education sessions and product demonstrations.
• Collaborate with Rehab and OT departments to update them on rental programs and personal care products.
• Process customer orders and handle back orders, returns, and delivery dates.
• Greet retail customers and answer incoming calls and inquiries.
• Keep facilities informed about new products for homecare needs.
• Organize, price, and restock shelves in the retail store.
• Perform bank deposits twice weekly.

What You Need to Succeed

• Grade 12 or equivalent, with 1+ year in a customer service or sales position.
• Experience in the home medical industry and basic knowledge of medical terminology an asset.
• Knowledge of Microsoft Office.
• Well organized and able to communicate effectively with others.
• Adaptability, versatility, and a positive attitude as a team player.

EEO Statement

Harding Medical is committed to Employment Equity and our goal is to be a diverse workforce that is representative at all job levels. We welcome applicants from Aboriginal people, visible minority groups, persons with disabilities and women in occupations and positions where they are under-represented. If you are a member of one of the equity groups, you are encouraged to self-identify on either your cover letter or resume.