Customer Service Representative

SkillBridge Academy; Halifax; On-site; CAD 54,000 - 58,000; Full time

Job summary

A local training organization in Halifax is seeking a dedicated Customer Service Representative to ensure a seamless and professional customer experience. You will support our mission by delivering high-quality service and building strong client relationships. The position offers a competitive salary of $54,000 – $58,000 per year, with opportunities for professional growth and a supportive work environment.

Benefits

Competitive salary

Opportunities for professional growth

Skills development and training programs

Supportive work environment

Qualifications

• Proven experience in customer service or related roles.
• Strong attention to detail.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Resolve customer issues efficiently and professionally.
• Maintain accurate records of customer interactions.

Skills

Strong communication and interpersonal skills

Excellent problem-solving abilities

Ability to work independently

Education

High school diploma or equivalent

Post-secondary education

Tools

Microsoft Office Suite

CRM systems

Job description

Company Description

At SkillBridge Academy, we are dedicated to shaping the next generation of professionals through innovative training programs, personalized development, and a results-driven learning experience. Our mission is to empower individuals with the skills and confidence they need to excel in their chosen careers. We believe in fostering a collaborative and growth-oriented environment where ideas are valued, achievements are recognized, and potential is limitless.

Job Description

We are seeking a dedicated Customer Service Representative to join our team in Halifax. In this role, you will be the first point of contact for our clients, ensuring a seamless and professional customer experience. You will play a key role in supporting our mission by delivering high-quality service and building strong client relationships.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Resolve customer issues efficiently and professionally.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to ensure timely solutions.
• Provide feedback and insights to improve service processes and customer satisfaction.

Qualifications

• High school diploma or equivalent; post-secondary education is a plus.
• Proven experience in customer service or related roles.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite and CRM systems.

Benefits

• Competitive salary: $54,000 – $58,000 per year.
• Opportunities for professional growth and career development.
• Skills development and training programs.
• Supportive and inclusive work environment.
• Full-time position with standard working hours.