Customer Service Representative

LightForm Canada; Edmonton; On-site; CAD 40,000 - 50,000; Full time

Job summary

A design industry leader is seeking a Customer Service Representative in Edmonton. This role involves managing customer service cases, building relationships with clients, and ensuring accurate documentation. Ideal candidates should have strong communication skills and thrive in fast-paced environments. The position offers a salary range of CAD 40,000 to 50,000 annually.

Qualifications

• Excellent verbal and written communicator.
• Highly organized and detail-oriented.
• Ability to manage complex data.
• Proficient in problem-solving.

Responsibilities

• Reviewing and documenting customer service cases.
• Building positive relationships with clients and vendors.
• Managing the implementation of customer service solutions.
• Monitoring best practices to align with industry standards.

Skills

Typing

Data Entry

Customer Service

Basic Math

Computer Skills

Windows

Banking

Upselling

Pricing

Sanitation

Cash Handling

Stocking

Job description

Customer Service Representative

Are you passionate about design? Does the thought of being part of exciting design projects excite you? Eager to launch a challenging yet rewarding career in the design industry? If so, we have a brilliant career opportunity for you as a customer service representative at our Edmonton head office.

Responsibilities

• Reviewing and documenting new customer service cases via phone and email
• Communicating with clients throughout the duration of their case; letting them know about next steps while managing expectations
• Soliciting and filing all documentation required for successful case submissions and future reference (photos, receipts, correspondence, etc.)
• Maintaining accurate and thorough case documentation at all times
• Reviewing open cases daily and following up with all case stakeholders on a regular basis
• Building positive relationships and partnerships with our vendors and clients
• Communicating with vendors, sales representatives and customers to determine cost‑effective solutions acceptable to all stakeholders
• Managing the implementation of customer service solutions and ensuring accurate and detailed record‑keeping
• Monitoring Customer Service issue types and presenting summary reports to management
• Create accurate and thorough documentation for use by Accounting and Purchasing teams
• Managing and coordinating Return Authorizations
• Continuously looking for ways to improve upon current processes and policies
• Monitoring customer service best practices to ensure company policies align with industry standards
• Performing preventative maintenance

Qualifications

• Are an excellent verbal and written communicator
• Are highly organized, detail‑oriented and manage time effectively
• Keep meticulous documentation and love implementing organizational processes
• Have an aptitude for problem‑solving; ability to determine solutions for customers
• Embrace opportunities to communicate and collaborate with sales and operations teams
• Can work with and assess complex data
• Thrive in a high‑pressure, fast‑paced environment
• Genuinely enjoy helping people while upholding company policies
• Are results‑oriented and able to work both independently and within a team environment
• Understand realities of working with high‑end clientele

Please visit our careers page to see more job opportunities.

Required Experience: Unclear Seniority

Key Skills

Typing, Data Entry, Customer Service, Basic Math, Computer Skills, Windows, Banking, Upselling, Pricing, Sanitation, Cash Handling, Stocking

Employment Type Full‑Time

Experience years

Vacancy 1

Yearly Salary Salary : 40000 - 50000