Customer Service Representative

Corey Scales - Desjardins Insurance Agent; Edmonton; On-site; CAD 40,000 - 60,000; Full time

Job summary

An insurance agency in Edmonton is seeking an Insurance Account Representative to join their team. The role involves developing leads, providing customer service, and assisting in marketing goals. Candidates should have sales experience, excellent interpersonal skills, and be willing to obtain a specific insurance license. This position offers a full-time opportunity with growth potential.

Qualifications

• Sales experience preferred in various roles such as retail or telemarketing.
• Track record of meeting sales goals.
• Excellent written, verbal, and listening communication skills.

Responsibilities

• Develop leads and schedule appointments.
• Provide friendly customer service including inquiries on insurance.
• Work with the agent to meet marketing goals.

Skills

Sales experience

Interpersonal skills

Communication skills

Problem-solving

Multi-tasking

Education

General Level 1 license

LLQP license (must obtain)

Job description

Position Overview

A successful Desjardins Agent is seeking a qualified professional to join a winning team for the role of Insurance Account Representative - Desjardins Agent Team Member. Ideally, you are an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.

Location: Type: Full Time

Responsibilities

• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Work with the agent to establish and meet marketing goals.

Qualifications

• Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
• Successful track record of meeting sales goals / quotas preferred
• Excellent interpersonal skills
• Excellent communication skills - written, verbal and listening
• Proactive in problem-solving
• Dedicated to customer service
• Ability to multi-task
• Ability to make presentations to potential customers
• General Level 1 license
• Must be willing to obtain LLQP license

These positions are with an independent contractor agent that is part of the Desjardins exclusive agent network, not with Desjardins Group or its subsidiaries. This agents’ employees are not employees of Desjardins. Independent contractor agents are responsible for and make all employment decisions regarding their employees.