Customer Service Representative

Bunzl Canada; Eastern Ontario; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading distribution company in Kingston is looking for a Customer Service Representative who excels in delivering top-level service, managing order processing, and handling customer inquiries in a bilingual environment. The ideal candidate has 1-2 years of experience, strong communication skills in French and English, and the ability to thrive in a high-pressure setting. This role offers competitive compensation, benefits, and opportunities for career growth.

Benefits

Competitive compensation

Performance incentives

Career development opportunities

RRSP Match

Share Save (Stock) opportunities

Qualifications

• Minimum 1-2 years previous customer service experience.
• Ability to work under pressure and multitask.
• Solid organizational and administrative skills.

Responsibilities

• Provide clients with high level customer service.
• Enter orders accurately into the system.
• Support customers on the online ordering system.

Skills

Customer service experience

Verbal and written French and English

Problem-solving skills

Consultative selling skills

Proficient with Microsoft Office

Job description

Overview

Your career path has many avenues available for you to succeed. Are you looking to advance at a rate that matches your ambition and skill set? At Bunzl, we understand and want to invest in you. With our multi-career options, you’ll not only be able to find the adventure you are looking for today but can be confident that new opportunities will be there for advancement in your future.

We seek to recruit and retain the right people who are passionate about our business, and we provide opportunities for our employees so that they may progress within our company based on their talents, experiences, and their aptitude.

Do you like a fast-paced environment? Do you like to be part of the action, helping people, troubleshooting, and working with a fun group of people? We want to talk to you!

Responsibilities

• Provide our clients with high level customer service meeting/exceeding their needs.
• Enter orders accurately into the system, checking for item accuracy and pricing.
• Support customers on our online ordering eComm system.
• Full cycle sales order processing: quoting, sales order, invoicing and filing.
• Build and cultivate relationships both externally and internally.
• Complete administrative work, following up with purchasing or getting back to customers, with back orders or special orders.
• Respond in an efficient and timely manner to inquiries and requests relating to our various products.
• Provide customers with simple quotes.
• Maintain current knowledge of all promotions.
• Related duties involving customer service contact, via telephone, email, fax, or regular mail.
• Must be able to work with minimal supervision, while being proficient and working in a team environment.

Requirements

• Minimum 1-2 years previous customer service experience.
• Proficient in dealing with escalated customer service situations.
• Proficient verbal and written French and English communication skills.
• Ability to work under pressure, multitask with meticulous follow up and tight deadlines.
• Solid problem solving, administrative and organizational skills required.
• Consultative selling skills.
• Fast learner with initiative and a great work attitude.
• Ability to handle high volume calls, and a fast-paced environment.
• Strong computer skills, including Microsoft Office and Windows based software.

Who We Are

Bunzl Canada Inc. (bunzlcanada.ca) provides the cleaning and hygiene products, food and retail packaging, safety products and industrial supplies that keep over 45,000 Canadian businesses running, every day. With over 1100 employees, we are one of the largest, most successful global companies in Canada with a long-standing track record of retaining, developing, and investing in our people.

What We Believe

• We believe through diversity we build strength.
• We believe that an entrepreneurial spirit provides endless possibilities.
• We believe that together we can achieve anything.
• We believe through innovation we can find dynamic solutions.
• We believe that motivated people create happy customers.
• We believe everyone counts at Bunzl.
• We believe that when you join our team, your potential is unlimited.

At Bunzl, we believe in you!

What’s in it for you?

Come showcase what you can do in a fast-moving, evolving company that provides competitive compensation, benefits, RRSP Match, Share Save (Stock) opportunities, performance incentives and career development opportunities. You’ll find the support, leadership, and workplace culture you need to achieve your full potential. When you are successful, we are successful! At Bunzl, we don’t just say our people are our greatest asset, we really mean it. Let’s talk about your future.

Interview guidance

Bunzl is an Equal Opportunity Employer committed to fostering an inclusive and accessible environment reflecting the diversity of the communities in which we operate. If requested, we will provide reasonable accommodation during the recruitment process for persons with disabilities.

Only applicants moving forward in the process will be contacted