Customer Service Representative

U-Haul; City of Moncton; On-site; CAD 35,000 - 45,000; Full time

Job summary

A renowned moving and storage company in Moncton is seeking a Customer Service Representative to assist customers with rentals and equipment. The position offers on-the-job training, competitive bonuses including a $100 hiring bonus, and opportunities for career advancement. Ideal candidates should have a high school diploma and enjoy working in a team environment. Responsibilities include managing rentals, cleaning equipment, and using technology to aid customer service.

Benefits

Paid holidays and vacation

Gym Reimbursement Program

$100 hiring bonus

$300 cash bonus after certification

Discounts on Apple products and hotels

Qualifications

• Valid driver’s license and ability to maintain a good driving record.
• Ability to operate equipment weighing a minimum of 50 lbs.

Responsibilities

• Assist customers with U-Haul products and services.
• Manage rentals and inventory using U-Scan technology.
• Inspect and clean equipment on the lot.

Skills

Customer service skills

Communication

Problem-solving

Education

High school diploma or equivalent

Tools

Smartphone-based U-Scan technology

Job description

Overview

Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education.

Compensation and Schedule

Our motto is “Hire Fast, Pay Fast." You can start today and get paid today! Schedule a hands-on working interview and get paid for it. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid immediately upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores.

Benefits

• Paid holidays, vacation, and sick days, if eligible
• Career stability
• Gym Reimbursement Program, if eligible
• Opportunities for advancement
• Valuable on-the-job training
• Complete Benefit Plan, if eligible
• RRSP payroll deduction plan
• Deferred profit-sharing plan, if eligible
• You Matter Program (EAP)
• Mindset App Program
• Wellness Programs
• Discounts on Apple products, Dell computers, hotels, and more

Customer Service Representative Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Other duties as assigned.
• Participate in ongoing continuous U-Haul education through U-Haul University.

Minimum Qualifications

• Valid driver’s license and ability to maintain a good driving record
• High school diploma or equivalent

Work Environment

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

Physical Demands

The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.