Customer Service Representative

AlgaeCal; Canada; Hybrid; CAD 52,000 - 70,000; Full time

Job summary

A health and wellness company in Canada is seeking a dedicated customer service representative. You'll assist customers with inquiries about products and bone health, process orders, and help interpret DEXA scan results. The ideal candidate will have a strong background in customer service, a passion for wellness, and excellent organizational skills. This position offers a salary starting at $52,000, a flexible schedule, and opportunities for remote team building.

Benefits

Generous healthcare package

Monthly team events

Flexible Stat Holidays

Professional development opportunities

Qualifications

• Solid background in customer service required.
• Passion for natural health and wellness is essential.
• Strong organizational skills and ability to multitask effectively expected.

Responsibilities

• Serve as a knowledge base for customer inquiries regarding products and bone health.
• Process customer orders and returns while maintaining accurate records.
• Help customers interpret the results of their DEXA bone scans.

Skills

Customer service

Organizational skills

Multitasking

Natural health and wellness knowledge

Job description

Employer Industry: Health and Wellness

Why consider this job opportunity:

• Salary starting at $52,000 with rapid increase potential as training targets are met
• Generous healthcare package and flexible Stat Holidays with the option to bank days
• Monthly team events and activities to foster a positive workplace culture
• Opportunities for remote team building and professional development through training and coaching
• Join a supportive team that prioritizes employee well-being and personal growth
• Flexible work schedule tailored to meet both business needs and employee preferences

What to Expect (Job Responsibilities):

• Serve as a knowledge base for customer inquiries regarding products and bone health
• Actively listen to customers and provide comprehensive information to assist in decision-making
• Process customer orders and returns while maintaining accurate records of interactions
• Help customers interpret the results of their DEXA bone scans
• Collaborate with team members to ensure customer success and satisfaction

What is Required (Qualifications):

• Solid background in customer service
• Passion for natural health and wellness
• Strong organizational skills and ability to multitask effectively
• Willingness to accept and implement feedback for personal improvement
• Availability to work one weekend day as part of the fixed schedule

How to Stand Out (Preferred Qualifications):

• Experience in a customer service role within the health and wellness industry
• Proven ability to build rapport with customers and inspire confidence
• Familiarity with administrative tasks related to customer interactions

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